Whether you plan to run your current ERP software for years to come, or have already started looking at cloud options, it’s important to have a support provider who provides capacity and flexibility you need to deliver on strategic IT initiatives. Regardless of who your vendor currently is, this Enterprise Software Support Buyer’s Guide is designed to help you ask the right questions to evaluate these and other factors: Support delivery model Support program features Cost model and other capacity considerations Total value of the partnership
As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
Oracle customers are faced with tough decisions on how to spend their time and resources. Views on what path to take often depend on roles within the company. Executives want to focus on driving the innovation that will help their companies grow and compete, but IT teams find themselves unable to take that route, as they are mired in maintenance and support issues. This executive summary, derived from the 2019 Oracle Applications Survey examines Oracle customer plans for their current ERP systems and looks at other issues that are top of mind for them.
SAP customers are being forced to make difficult SAP application strategy decisions. SAP customers are feeling the pressure to adopt, or at least license S/4HANA now due to the planned end-of-support date for ECC 6* and potential license audit threats. But many SAP customers plan to run their stable and proven SAP ERP releases until S/4HANA matures and the ROI emerges. Based on your roadmap, you can run your current SAP ECC release for a minimum of 15+ years, while you direct funds towards other strategic initiatives, including the eventual re-implementation onto S/4HANA in the future. You could also move to alternate SaaS solutions. This eBook provides four critical factors to help decide what makes most sense for your organization. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
In early 2017, Rimini Street conducted a survey of 175 Oracle® EBS licensees to understand Oracle E-Business Suite (EBS) licensee perspectives and strategies. Among the key findings: 83% of respondents say EBS meets business needs and will continue to use robust EBS as their core ERP. 71% consider Oracle’s EBS support and maintenance costs to be too high. Find out what your peers are thinking as they uncover key EBS challenges and explore ERP cloud alternatives and hybrid IT adoption. This eBook also includes actionable recommendations to avoid Oracle EBS risk and drive innovation.
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question. But looking deeper at the total price of support, it can become apparent that millions of dollars are often unnecessarily wasted each year due to the outdated support model of software vendors. This executive summary is derived from a Rimini Street impact study that was validated by independent analyst firm Nucleus Research. It confirms the significant savings that a sample of 70 Oracle and SAP licensees have realized by replacing their software vendor support with Rimini Street support.
If you are running JDE World A7.3 or A8.1, you may be locked out of your JDE system as the JDE security checks for valid SPC codes to run its modules. Read this tech brief to learn more for a quick technical how-to. What to know: this verification code was designed to work only through June 30, 2019, and if the appropriate actions to bypass the verification code are not taken, the JDE-licensed software could be license-locked (unable to run). Download the tech brief or, better yet, come to Rimini Street for support and we can help.
This new JDE Tech Brief is important if you are running EnterpriseOne Tool release prior to 8.98. It explains why and how to update your EnterpriseOne Client Machine (also known as Development client, Web development client, Fat client or Workstation) since the accompanying license verification code will expire by June 30, 2019. What to know: this verification code was designed to work only through June 30, 2019, and if the appropriate actions to bypass the verification code are not taken, the JDE-licensed software could be license-locked (unable to run). Download the tech brief or come to Rimini Street for support and we can help.
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