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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
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      • Avoid expensive upgrades/ migrations
      • Maximize the value of ERP investments
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      • See all objectives
    • Support and services
      • Enterprise software support
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
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    • Workday
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    • And more
    • See all software we support
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Seasoned Professionals Delivering Personal Service

Seasoned Professionals Delivering Personal Service

The heart of our premium enterprise software service lies in the hundreds of experienced professionals all over the world focused on your technology pain points. Our stringent hiring process and continuous learning philosophy mean that you get world-class service every time you engage with us.

Dedicated Primary Support Engineer (PSE)

Each Rimini Street client is assigned a named, local PSE versed in your platform as a first contact for all your support needs. Our team of PSEs average 20+ years of experience – there are no junior or mid-level engineers answering your call. Rimini Street PSEs work every case at your selected priority without any required justification, including errors in mission-critical customizations.

Comprehensive service model

Traditional ERP vendor support models tend to emphasize self-service, leveraging their knowledge base for issue resolutions. To get an experienced, knowledgeable engineer on the phone can be a challenge. Rimini Street clients are not required to self-serve. Our model champions proactive, comprehensive support. We not only address today’s issues, but also alert you to items that could become issues in the future.

Human-led technology-powered support tools

We use technology to improve your support experience. Our proprietary, purpose-built artificial intelligence (AI) support applications have reduced resolution time by 23% and proactively reduced the cases that develop urgency by 29%. Tax, legal, and regulatory updates are delivered via the Legislature-to-Live™ delivery service, featuring our patent-pending change repository and scoping application that quickly identifies and updates client systems in 160 countries.

Superior customer satisfaction 

Rimini Street has been consistently recognized for world-class service with industry awards. More importantly, our customers consistently give us high marks for outstanding service. We average 4.9/5.0 in customer satisfaction surveys with a community of clients who vocally appreciate the quality of support they receive.

Why Rimini Street?

Better model

Rimini Street makes a significant investment in its ISO information security management system and certification and has achieved a perfect ISO 27001 information security certification score for six consecutive years. Clients and partners across the globe have confidence knowing that Rimini Street has an extensive security and compliance framework and software security services staff, and is committed to protecting the confidentiality, integrity, and availability of their data.

Better people

The Rimini Street Global Security Services team is staffed with senior security professionals with an average of 20+ years of experience in enterprise software security services, recognized security certifications, and adherence to software security guidelines and best practices.

Better outcomes

Our team of experienced engineers, architects, and threat researchers have experience meeting the needs of over 6,000, including the Fortune 500 and highly regulated, high security-clearance clients such as nuclear power plants and defense contractors.

Rimini Street Global Software Services and Solutions

Rimini Street clients:

OSG Corporation
Federation University
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
View All

Additional resources

Assessing the ROI of Third-Party Support for SAP Applications and SAP Databases
Research Report
Assessing the ROI of Third-Party Support for SAP Applications and SAP Databases
Read Research Report
SAP Renaming Strategy Brings Added Confusion and Costs
Blog
SAP Renaming Strategy Brings Added Confusion and Costs
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
3 min read

The parade of new names announced at SAP Sapphire 2025 had attendees tilting their heads and furrowing their brows. “Wait, what?” “But I thought ….” “What does ‘RISE’ mean now?” What’s clear is that SAP has once again moved the goalposts for its customers. At first glance, the recent rebranding of “RISE with SAP” to […]

Read Blog
Agile ERP Transformation: Unveiling the Promise, Navigating the Pitfalls, and Realizing the Payoff
Story
Agile ERP Transformation: Unveiling the Promise, Navigating the Pitfalls, and Realizing the Payoff
Read Story

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