Consolidate multi-vendor support for simplicity and accountability
Ensuring that an ever-expanding, multi-vendor IT environment is running smoothly and in compliance can be challenging and costly. As workloads, data, and processes shift across diverse delivery models (e.g. internally deployed infrastructure, managed services, multiple clouds), keeping track of security, compliance, and support issues can result in less productivity for your business and lower customer satisfaction, both of which can erode revenues. Unified, comprehensive support can help.
Simplify multi-vendor IT support management
Reliability — from a partner that is accountable — is the key ‘must-have’ for IT enterprise systems and applications. This becomes more complex when an enterprise maintains multiple support contracts with different service levels and systems across its applications, support tiers, and technology platforms. The Rimini Street unified, multi-vendor support services model enables clients to begin with support for one application, add more applications over time, and expand as needed into managed services (AMS), and support for applications (such as Salesforce®) within a hybrid environment — all from a single, trusted source of expert support.
Reduce multi-vendor support costs and improve efficiencies
Support costs in a multi-vendor environment can add up quickly. Vendor support usually stops at the boundary of the application, creating gaps in coverage and finger-pointing between vendors. Complex hybrid IT landscapes require high-quality, comprehensive support services to analyze root-causes and more rapidly resolve multi-application, interoperability, and integration issues. The Rimini Street unified support model reduces downtime and improves efficiencies by streamlining problem identification and resolution across an IT environment, allowing internal staff to spend less time coordinating with multiple vendors to resolve issues and more time on critical business needs.
Integrated, comprehensive support and managed services can save money, effort, and time
Overseeing the enterprise IT estate keeps becoming more complex. Maintaining and managing applications requires deft coordination and streamlined processes. Integrating new technologies with core systems and efficiently managing ERP operations in a multi-vendor environment is a significant challenge.
Rimini Street simplifies the experience by providing support and managed services for multiple ERP systems through an integrated model. Receive a single, cost-effective source for keeping the entire IT environment running at peak performance. Problems are resolved before they become failures. Downtime is less frequent, and internal IT staff gains more time to focus on solutions that move the business forward.
Why Rimini Street
Rimini Street solutions replace software vendor support and deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth.
Better model
Client delivery and accountability are at the core of the Rimini Street unified support model. Using Rimini Street as the single strategic partner for IT support management allows organizations to minimize the complexity of supporting their IT environments, reducing the time spent on IT management-related tasks, and allowing employees to reallocate their time to more productive activities.
Better people
Personalized, comprehensive support with experts on the front line means Rimini Street clients receive service experiences that are more tailored, more expressed, more “human." Clients set the priority. Rimini Street makes getting comprehensive support services easy, with a client-centric experience for a hybrid environment. No book-trained support reps and no call centers. High-quality, personal, comprehensive support service in every interaction.
Better outcomes
In reducing time and inefficiencies of multi-vendor management by consolidating IT support with Rimini Street, IT teams are freed to shift focus to more value-added tasks and projects that drive innovation and real growth.
Featured clients
Rimini Street reduced our SAP costs, so now we can invest the savings in new technologies without adding to the budget. We have the same budget that we had when we were working with SAP, but now I can do more with it.”
– Prashant Kumar, CTO
We plan to double our business in the coming years. To achieve this, we need innovation and outstanding technology solutions. We see the Rimini Smart Path™ as a powerful tool to help us fuel that growth.”
– Nobuo Norisue, Representative Director and Chief Executive Officer, AUTOBACS Digital Initiative Co., Ltd. and Information Technology General Manager
When we talk to the Rimini Street team, they treat us like a long-time friend, and that really means a lot to us. They help us not only protect critical systems, but also give the business more confidence to improve, adapt and plan ahead.”
– Sutrisno Yao, Head of IT Division
Additional resources
The IT virtualization landscape is undergoing its most significant disruption in over a decade. Following Broadcom’s acquisition of VMware and subsequent licensing overhauls, leaders have had to reevaluate their IT infrastructure plans. It’s no longer just about optimization — it’s about organizational strategy, cost mitigation and independence. A new global study from Unisphere Research, in […]
I spend a lot of time with organizations that are under real pressure to prove AI can deliver more than a polished demo. That pressure is even greater in highly regulated environments, where every new capability has to clear a higher bar for security, governance, auditability and operational control. That’s why this project stands out […]
Rimini Street and DBTA/Unisphere Research survey finds 66% are already using or are considering third-party support LAS VEGAS – October 6, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced findings from the 2026 IT…
In my previous article about AI innovation, I discussed why leaders need a “business strategy first, technology second” mindset. But a sound strategy is only the starting point. The real test is whether an organization can marshal the budget, talent and focus required to execute it. That is where many AI ambitions collide with operational reality. […]
Reduce complexity through unified support
Contact us to learn more.
