Consolidate Multi-Vendor Support for Simplicity and Accountability
Ensuring that an ever-expanding, multi-vendor IT environment is running smoothly and in compliance can be challenging and costly. As workloads, data, and processes shift across diverse delivery models (e.g. internally deployed infrastructure, managed services, multiple clouds), keeping track of security, compliance, and support issues can result in less productivity for your business and lower customer satisfaction, both of which can erode revenues. Unified, comprehensive support can help.
Simplify multi-vendor IT support management
Reliability — from a partner that is accountable — is the key ‘must-have’ for IT enterprise systems and applications. This becomes more complex when an enterprise maintains multiple support contracts with different service levels and systems across its applications, support tiers, and technology platforms. The Rimini Street unified, multi-vendor support services model enables clients to begin with support for one application, add more applications over time, and expand as needed into managed services (AMS), and support for applications (such as Salesforce®) within a hybrid environment — all from a single, trusted source of expert support.
Reduce multi-vendor support costs and improve efficiencies
Support costs in a multi-vendor environment can add up quickly. Vendor support usually stops at the boundary of the application, creating gaps in coverage and finger-pointing between vendors. Complex hybrid IT landscapes require high-quality, comprehensive support services to analyze root-causes and more rapidly resolve multi-application, interoperability, and integration issues. The Rimini Street unified support model reduces downtime and improves efficiencies by streamlining problem identification and resolution across an IT environment, allowing internal staff to spend less time coordinating with multiple vendors to resolve issues and more time on critical business needs.
Integrated, comprehensive support and managed services can save money, effort, and time
Overseeing the enterprise IT estate keeps becoming more complex. Maintaining and managing applications requires deft coordination and streamlined processes. Integrating new technologies with core systems and efficiently managing ERP operations in a multi-vendor environment is a significant challenge. Rimini Street simplifies the experience by providing support and managed services for multiple ERP systems through an integrated model. Receive a single, cost-effective source for keeping the entire IT environment running at peak performance. Problems are resolved before they become failures. Downtime is less frequent, and internal IT staff gains more time to focus on solutions that move the business forward.
Why Rimini Street
Rimini Street solutions replace software vendor support and deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth.
Better model
Client delivery and accountability are at the core of the Rimini Street unified support model. Using Rimini Street as the single strategic partner for IT support management allows organizations to minimize the complexity of supporting their IT environments, reducing the time spent on IT management-related tasks, and allowing employees to reallocate their time to more productive activities.
Better people
Personalized, comprehensive support with experts on the front line means Rimini Street clients receive service experiences that are more tailored, more expressed, more “human." Clients set the priority. Rimini Street makes getting comprehensive support services easy, with a client-centric experience for a hybrid environment. No book-trained support reps and no call centers. High-quality, personal, comprehensive support service in every interaction.
Better outcomes
In reducing time and inefficiencies of multi-vendor management by consolidating IT support with Rimini Street, IT teams are freed to shift focus to more value-added tasks and projects that drive innovation and real growth.
Featured Clients
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”
– Michael Howard Chief Operating Officer
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
– Walter Eckardt Head of IT
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”
– Erik Looi CIO
Additional Resources
The Impact of Moving to Independent, Third-Party Software Support
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question. But looking deeper at the total price of support, it can become apparent that millions of dollars are often unnecessarily wasted each year due to the outdated support model of software vendors. This executive summary is derived from a Rimini Street impact study that was validated by independent analyst firm Nucleus Research. It confirms the significant savings that a sample of 70 Oracle and SAP licensees have realized by replacing their software vendor support with Rimini Street support.
Rimini Street Support Program Features
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Rimini Connect™ for OS
Reduce complexity through unified support.
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