Ensuring that an ever-expanding, multi-vendor IT environment is running smoothly and in compliance can be challenging and costly. As workloads, data, and processes shift across diverse delivery models (e.g. internally deployed infrastructure, managed services, multiple clouds), keeping track of security, compliance, and support issues can result in less productivity for your business and lower customer satisfaction, both of which can erode revenues. Unified, comprehensive support can help.
Reliability — from a partner that is accountable — is the key ‘must-have’ for IT enterprise systems and applications. This becomes more complex when an enterprise maintains multiple support contracts with different service levels and systems across its applications, support tiers, and technology platforms. The Rimini Street unified, multi-vendor support services model enables clients to begin with support for one application, add more applications over time, and expand as needed into managed services (AMS), and support for applications (such as Salesforce®) within a hybrid environment — all from a single, trusted source of expert support.
Support costs in a multi-vendor environment can add up quickly. Vendor support usually stops at the boundary of the application, creating gaps in coverage and finger-pointing between vendors. Complex hybrid IT landscapes require high-quality, comprehensive support services to analyze root-causes and more rapidly resolve multi-application, interoperability, and integration issues. The Rimini Street unified support model reduces downtime and improves efficiencies by streamlining problem identification and resolution across an IT environment, allowing internal staff to spend less time coordinating with multiple vendors to resolve issues and more time on critical business needs.
Overseeing the enterprise IT estate keeps becoming more complex. Maintaining and managing applications requires deft coordination and streamlined processes. Integrating new technologies with core systems and efficiently managing ERP operations in a multi-vendor environment is a significant challenge. Rimini Street simplifies the experience by providing support and managed services for multiple ERP systems through an integrated model. Receive a single, cost-effective source for keeping the entire IT environment running at peak performance. Problems are resolved before they become failures. Downtime is less frequent, and internal IT staff gains more time to focus on solutions that move the business forward.
Rimini Street solutions replace software vendor support and deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth.
Client delivery and accountability are at the core of the Rimini Street unified support model. Using Rimini Street as the single strategic partner for IT support management allows organizations to minimize the complexity of supporting their IT environments, reducing the time spent on IT management-related tasks, and allowing employees to reallocate their time to more productive activities.
Personalized, comprehensive support with experts on the front line means Rimini Street clients receive service experiences that are more tailored, more expressed, more “human." Clients set the priority. Rimini Street makes getting comprehensive support services easy, with a client-centric experience for a hybrid environment. No book-trained support reps and no call centers. High-quality, personal, comprehensive support service in every interaction.
In reducing time and inefficiencies of multi-vendor management by consolidating IT support with Rimini Street, IT teams are freed to shift focus to more value-added tasks and projects that drive innovation and real growth.
“We may have the oldest EBS version in the southern hemisphere, but we’re able to maintain our current system beyond the end-of-support deadline mandated by Oracle. Having control of our IT roadmap has been particularly critical during what have been tumultuous times for the hospitality sector.
It became clear that Rimini Street’s services gave us the attractive option to not only halve maintenance and support fees but also give us the ability to defer any costly and disruptive system upgrades until they make sense for Federal Group.
It’s clear that dollars and cents aren’t the driving force in Rimini Street’s interactions with Federal Group, which is a stark difference to the experiences we’ve had with the platform vendor.
The Rimini Street team has consistently put themselves in our shoes, always looking for ways to maximize our ROI.”
“The partnership helps achieve significant savings while also giving us more time and flexibility to plan for the future without pressure to follow a vendor-led upgrade path.
Rimini Street has repeatedly demonstrated how much it understands the importance of quality customer service.”
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question. But looking deeper at the total price of support, it can become apparent that millions of dollars are often unnecessarily wasted each year due to the outdated support model of software vendors. This executive summary is derived from a Rimini Street impact study that was validated by independent analyst firm Nucleus Research. It confirms the significant savings that a sample of 70 Oracle and SAP licensees have realized by replacing their software vendor support with Rimini Street support.
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
SAP licensees had a challenging 2020 with the global pandemic. They now face a looming deadline for the planned end of mainstream maintenance for SAP ECC 6.0 and a decision to make on migrating to S/4HANA. Technology leader IDG recently surveyed SAP licensees to better understand their current challenges and future plans for SAP technology. Topics included SAP innovation, maximizing ERP investment, and third-party support. IDG’s Tom Schmidt, Digital Content Director, speaks with Rimini Street’s Hari Candadai, GVP, Thought Leadership and Strategy, about the top 5 findings from the survey report in this “Navigating the Future of SAP” webinar. View it on demand now.
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