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SAP Licensees Choosing Proven Industry-Leading Support Program for Ultra-Responsive Service and Savings of Up to 90 Percent on Total Cost of Maintenance
Orlando, Fla. - SAP SAPPHIRE NOW 2012 Conference, May 14, 2012 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including SAP AG (NYSE:SAP) software and Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite and Oracle Database software, today announced record revenue for Rimini Street Support of SAP applications. New sales bookings for support of SAP applications totaled $73 million since last year's SAPPHIRE NOW 2011, driving nearly three times the revenue in the same time period compared to the prior year.
Since announcing the availability of Rimini Street Support for SAP more than three years ago, demand for the Company's innovative third-party support program has continued to accelerate domestically as well as internationally. More than 60 organizations with operations in over 70 countries have made the switch from vendor support to Rimini Street for support of their SAP systems. In addition to achieving significant savings, SAP licensees switch to Rimini Street Support for its innovative, premium-level service, which includes a named Primary Support Engineer (PSE) assigned to each client, 24/7 support coverage, 30-minute guaranteed response times, support for customizations at no additional fee and support for a minimum of 10 years for existing releases without required upgrades.
In a recent report, independent research firm Nucleus Research validated the benefits that SAP licensees achieved with Rimini Street Support for SAP. The report found that the key motivations for most organizations moving to third-party support were to reduce annual support costs and avoid expensive forced vendor upgrades. Nucleus also acknowledged that organizations that switch to Rimini Street SAP Support benefited in several important areas, including support for customizations at no additional cost and faster resolution of support issues because assigned support executives have knowledge of specific customer accounts.
"In our analysis of SAP customers that had moved to third-party support, we found that many faced with rising maintenance fees recognized that they weren't getting a return from their license maintenance investment," said Nucleus Research vice president Rebecca Wettemann. "We found Rimini Street's experienced SAP support team provided a better value for companies whose IT budgets might otherwise be consumed by expensive software maintenance fees, forced upgrades and support for custom code."
Rimini Street's team of SAP support engineers continues to expand to meet market demand, more than tripling SAP engineering resources in the past year. Each PSE brings to Rimini Street an average of more than 10 years of experience in the support, development, implementation and management of SAP applications, including SAP R/3 4.x, ECC 5.0, ECC 6.0, BW 3.5 and earlier releases used by the majority of SAP licensees worldwide. With a named PSE assigned to each client, Rimini Street has demonstrated ultra-responsive support by quickly and efficiently responding to critical system issues in an average of 3.5 minutes anywhere in the world. Rimini Street also offers Basis Services for SAP as an option to SAP clients. This integrated service offering enables licensees to utilize Rimini Street as a single provider of both third-party software support and Basis administration for their SAP software applications.
Last year, Rimini Street announced the general availability of its Rimini Street Tax Engine for SAP Payroll, which performs "gross-to-net" withholding calculations for U.S. payroll taxes. The popular solution has been widely implemented and is offered as a vital component of Rimini Street's industry-leading tax, legal and regulatory update service, which provides the updates necessary for organizations to remain in legal and financial compliance on a global basis. To date, Rimini Street has distributed more than 30,000 tax, legal and regulatory updates to clients.
"Leading organizations around the world, including dozens of global, Fortune 500 and midmarket companies, trust and rely on Rimini Street's proven services to support their complex, mission-critical SAP systems," said Rimini Street CEO Seth Ravin. "Rimini Street will keep existing SAP R/3 4.x, ECC 5.0, ECC 6.0, and BW 3.5 products and releases fully supported with global tax, legal and regulatory updates and break/fix support delivered in minutes, 24x7x365, for a guaranteed 10 years without a required upgrade."
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save 50 percent on annual support fees and save up to 90 percent on total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally 702-839-9671.
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 Nucleus Research, "Research Note: Saving on SAP with Rimini Street," Document L83, October 2011.