The financial benefits of dropping vendor-sourced maintenance in favor of third-party enterprise software support are very tangible; the lure of cutting expenditures by 50% – for what are commonly agreed to be superior levels of service – has proven compelling to thousands of companies. However, for many CIOs, the transition to third-party support presents advantages […]
Global disruption and competition are placing new demands on the delivery of IT support services. As global turbulence rocks the business environment, CIOs that use artificial intelligence (AI) to enhance — not replace — a human-first digital strategy in IT support services as part of a strategy to improve service levels and responsiveness will likely […]
SAP’s extension announcement of ECC 6.0 support from 2025 to 2027 is an apparent acknowledgment that SAP customers do not see value in a prompt migration to S/4HANA. Even prior to the pandemic, nearly 80% of SAP licensees planned to continue to run their current customized, mature SAP systems for five additional years or more.1 […]
By September 30, many SAP customers need to retain SAP Enterprise Support at 22% of license contract price,1 or save 50% of that support price, and up to 90% of overall support costs with third-party support? It is no news that 2020 has turned out to be an unusual year! For IT leaders, this means […]
This article originally appeared on Forbes.com; it has been modified for this space. Automation is a key element of digital transformation, a paradigm shift that many IT teams are undergoing. This shift could replace nearly 70% of manual, repetitive tasks, according to the Brookings Institute. Automation — the tools and practices used to programmatically execute tasks, […]
This article originally appeared on Forbes.com; it has been modified for this space. CEOs need their CIOs’ help more than ever as they navigate through today’s global market turbulence. Shifting their focus from being overseers of data center operations to being strategic partners with their CEOs enables tech leaders to develop a business-driven innovation roadmap […]
Controlling costs is a constant strain on IT teams. The business wants enterprise-grade IT, but it also wants to execute big goals with a lean budget. Add to that the global disruption that has touched both lives and livelihoods around the world. The cost of adapting can bring with it even more budget turmoil. Making […]
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
This article originally appeared on Diginomica.com; it has been modified for this space. In today’s increasingly digital economy, competition is intense. Sticking with current business models and technology will result in many enterprises getting run over by competitors. Status quo is not an option. Yet, the cost of technical debt, created by past technology decisions, […]
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