Even progressive city governments must scrutinize technology spending and plan their IT budgets carefully. Running a stable version of PeopleSoft for Human Capital Management (HCM) and Financials, Lexington-Fayette Urban County (LFUCG) was satisfied with its system's capabilities, even as time was running out for Oracle support. Upgrading to PeopleSoft 9 did not offer discernable benefits and was too expensive - though IT considered tax, legal and regulatory updates necessary to maintain HR and financial processes.
Rimini Street Solution
LFUCG IT staff sought experienced support for PeopleSoft HCM and was particularly interested in customized tax, regulatory and legal updates. Rimini Street provides these updates to the ERPsystems it supports, charging half as SAP much for superior service. Assigned Primary Support Engineer (PSEs) provide personalized service, enabling the country's IT staff to be more efficient.
- Saved 50 percent of the vendor's maintenance fee, making it possible run its robust and stable PeopleSoft platform without undergoing an unnecessary and disruptive $2 million upgrade.
- Maintained the functionality of payroll and financial applications as well as receiving tax, legal and regulatory updates tailored to specific processes and geography.
- Received 24/7/365 one-call response through Rimini Street PSEs and assigned account representatives.