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Retailer Revitalizes Multichannel and In-Store Shopping Experience with Support Savings

“With Rimini Street, our EBS applications and Oracle Databases will be a solid and secure platform for our business needs moving forward, and a perfect fit for our strategy to optimize IT costs and better align IT to drive business innovation and competitive advantage.”
Department Store Chain, Director of IT Service and Operations
Department Store Chain

Challenges

In the retail environment, where uptime is critical and outages can mean millions in lost potential revenue, this department store chain needed to reduce operational expenses while retaining premier-level support for its Oracle e-Business Suite applications and more than 50 Oracle databases. Because Oracle support levels were virtually “desupported,” the company needed to find a premier-level support provider that didn’t balk at highly customized EBS applications and complex database systems.

Rimini Street Solution

The department store chain decided to leverage Rimini Street for third-party support for its Oracle systems. For the company, third-party support provides a foundation of technical expertise that ensures stability. Better yet, that expertise is augmented by familiarity with complicated environments. After optimizing its support and maintenance spend in exchange for superior service, the department store chain has now turned its attention to new strategic initiatives. The company plans to move much of its infrastructure to the cloud, revitalize its multichannel customer strategy and build out a platform to better onboard acquisitions of other companies.

Client Results

  • Achieved strategic flexibility: Third-party support means reducing operational costs in the future to help fund licensing new Oracle technology.
  • Gained premier-level support for highly customized Oracle environments: Rimini Street’s Primary Support Engineer model and the tenure of its engineers ensure familiarity with the company’s interconnected systems.
  • Receives tax, legal and regulatory updates: Rimini Street provides Her Majesty’s Revenue and customs (HMRC) updates as part of the annual support fee.
Client Profile
Chain of upscale department stores with 60 locations in the U.K. and Ireland, providing clothing, electronics, home, garden and beauty products, both in-store and online.
Industry
Real Estate & Rental
Geography
Headquartered in London, United Kingdom
Revenue
$1.046 billion USD
Employees
6,800 staff plus 13,000 concession staff
Applications
Oracle E-Business Suite 11.5.10, including HR/Payroll
Technology Platforms
Oracle Technology on Exadata, multiple Oracle databases on Oracle Linux

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