Managing support for the Fortune 1000 is not a part-time job. It’s our entire business. We don’t care who wrote the code…we will figure it out. And we don’t care how it breaks…we will fix it.
No issue too big or small. Every phone call, every support ticket, every issue is handled by a global team of experts who don’t just follow the sun – we follow the problem until it’s resolved. We build Centers of Excellence around every aspect of each system – security and vulnerabilities, architecture and release level assessments, hardware monitoring, database health, interoperability support, installation and upgrade process support, global Tax, Legal and Regulatory updates and more.
Support at scale. With agile support processes and a platform that allows for dynamic team formation, we are able to quickly determine the right steps to take. You don’t have to dig through online communities or support forums because we have probably seen that issue before. Within minutes, we can bring together a team of engineers around the world who can solve the problem quickly – so why spend time trying to solve it yourself?
Our team is your team. We hire the most qualified, most experienced people to provide you with support 24x7x365. You have a named, regionally-based Primary Support Engineer. No complicated phone trees, no roadblocks or call-avoidance tactics. When you have with issues with your back office systems of record, every second counts and on average, our clients get a call back within five minutes.