Company receives updated accreditation for UK government’s procurement system; significantly increases UK public sector client base
LAS VEGAS, June 13, 2018 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced the Company has become a third-party support provider for the Technology Services 2 (TS2) Framework, under the contract ID RM3804. Rimini Street has passed a rigorous qualification process to be approved as a quality tested supplier for the UK Government TS2 framework under Lot 3 Operational Services. The Company is listed as a service provider on the UK government website, offering third party software support for Oracle, SAP, IBM and Microsoft products. Rimini Street is also a registered supplier under the G-Cloud 9 framework, which provides public sector organizations with options to choose and purchase cloud computing services covering infrastructure, platform, software and specialist cloud support services.
The UK Government TS2 framework is administered by Crown Commercial Service (CCS), an executive agency of the UK Cabinet Office which supports the UK public sector to achieve maximum commercial value when procuring common goods and services. The TS2 framework provides every public sector customer’s Information and Communications Technology (ICT) service requirement, including services at all government security classification levels. As a supplier for the TS2 Framework, Rimini Street is part of the UK Government’s program to provide its services to organizations considering third party support, and can be easily found through the government’s centrally managed procurement system.
Ultra-Responsive, Premium Software Support Services for Growing Public Sector Client Base
In 2017, Rimini Street added 20 new public sector clients, including one of the UK’s largest local authorities in the South of England. When switching to Rimini Street, public sector entities can optimize the cost of operating and supporting their software, reducing their total maintenance costs by up to 90 percent. This enables public sector organizations to save significant funds, reduce waste and maximize the value of their current ERP systems for a minimum of 15 additional years after switching to Rimini Street support. In addition to savings realized, Rimini Street’s public sector clients also receive a more comprehensive, responsive service.
Rimini Street’s award-winning customer service provides a more complete support program with capabilities not offered through standard vendor maintenance, including support for customizations, interoperability and performance tuning. All Rimini Street clients are assigned a Primary Support Engineer (PSE) who has an average of 15 years’ experience in the client’s specific software product line. Rimini Street has hundreds of PSE’s around the world, a service model that provides support 24/7/365 days a year, and a guaranteed service level agreement of 15-minute response time for all critical cases – all delivered at half the original software vendor’s annual support fee.