What should retail CIOs focus on in 2025?

In 2025, retail CIOs should focus on: Being an innovator: CIOs must embrace their role as change agents and foster strong partnerships with CFOs to align IT and business goals. Prioritizing and fund transformation: Innovation can't happen without funding. Reallocate resources strategically to drive growth and optimization. Leveraging AI: If your organization hasn't started incorporating AI into your strategy, you're already behind. AI has the potential to solve key challenges and unlock tremendous value.

What are emerging trends retail CIOs should focus on?

Emerging trends in retail IT are: Personalization: Brands like Nike use AI to offer customized product designs, strengthening customer loyalty. Automation: Grocery stores like Aldi have implemented AI-driven cashier-less checkout systems, revolutionizing the shopping experience.

Resource Library: Enterprise Application Support

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CIO-to-CIO Insights: Priorities for Retail IT in 2025

Dion Rooney

VP, Industry Team & Retail Solutions

3 min read

In my many years as a CIO in the retail industry before joining Rimini Street, I’ve seen firsthand how the roles of CIOs and CFOs have become increasingly intertwined. Traditionally, IT strategy and investment were largely the CIO’s domain, but today, CFOs play an equally significant role. “C-Suite Imperatives: Evolving IT and Enterprise Investments,” Rimini […]

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Blog

Enhancing the User Experience of ERP Systems with ServiceNow and Rimini Street

Marc Thames

Sr. Principal Domain Architect, ServiceNow Platform

4 min read

In today’s digital, mobile and always-on world, user experience (UX) is a critical factor in determining the effectiveness and efficiency of enterprise systems. Traditional ERP systems, like those from SAP and Oracle for example, while robust and reliable, often have outdated interfaces and cumbersome analog “workflows” of email and swivel chair integration into multiple systems […]

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