Deep-Dive on Third-Party Support for SAP – How it Works
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.” Over 500 SAP customers have already moved to Rimini Street and have received award-winning support, cut their total support costs for their SAP platforms by up to 90%, and redirected significant budget and bandwidth to high-impact projects. Many SAP customers have questions around how third-party support for SAP software works, key differences between SAP support and how third-party support will help them meet their technical, functional and service level objectives to keep their mission-critical SAP systems running smoothly and in compliance. Request this OnDemand webinar to hear Jennifer Perry, VP, Global SAP Service Delivery, Rimini Street, share answers to key questions including: What are the main differences between SAP support and Rimini Street support? What is the scope of Rimini Street support services and software covered? What does the onboarding process and experience look like? How does the Rimini Street model and expertise provide responsive, tailored support globally? How can third-party support ensure ongoing compliance with respect to tax, legal and regulatory updates? Most SAP customers must notify SAP by September 30, 2020 in order to switch support provider. Get the answers you need to make an informed decision before you get locked-in for another year. Watch the OnDemand webinar! 1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
ProcureCon’s 2018 CIO-CPO Report
A recent survey by ProcureCon found “the state of collaboration between the CIO and CPO has continued to evolve in response to developing external pressure…today’s business conditions call for a strategic alliance between them.” That is easier said than done, especially when IT stakeholders may be reluctant to inspect pockets of spend that haven’t been touched for years. One such area is software vendor support. In our experience, most IT teams admit that the cost-to-value ratio of software vendor support is terrible, particularly when it comes to vendor support of ERP systems, but they don’t feel they have options. The responsibility falls on the shoulders of the CPO and their teams to ask the tough questions: Do we renew software maintenance contracts despite receiving what we feel is sub-par support or low-value updates from ERP vendors? Are we paying vendors each year without understanding the fully-loaded cost of software support and maintenance? Does our software support budget rob us of dollars we could apply to more strategic parts of our business? Do we make decisions based on fear of potential adverse responses or consequences from the vendor? If you answered “yes” to any of those, find out how GE Software and IT Sourcing Leader Aashish Talwar, and Head of Indirect Procurement for Ace Hardware, Fraz Baig build strategic alliances between the CPO and IT by asking the questions that may help to unlock funding to power their business-driven ERP roadmaps.