Beyond guaranteed value, Rimini Street delivers an end-to-end, comprehensive support experience for IT teams including:
- Industry-leading global tax, legal, and regulatory updates
- Custom code support at no extra charge
- Full support of your current Oracle release for at least 15 years from the contract date with no required upgrades or updates
- Highly skilled, expert Primary Support Engineers (PSEs) who average 20+ years of experience
- Guaranteed response time of under 10 minutes for P1 critical issues, 24/7/365, globally
Our strategic services help you plan and execute your Oracle roadmap strategy of choice — free from end-of-support deadlines. We can also provide guidance on software and technology roadmaps, licensing, security, and cloud strategies.