ANALYST RESEARCH

4 Third-Party Software Support Roles for SAP ECC and S/4HANA Risk Assurance

Organizations running SAP ECC and S/4HANA are under pressure to make high-stakes decisions about the future of their ERP landscapes, but the path forward doesn’t have to be limited to customer-specific maintenance (CSM) or SAP Cloud ERP migration. Third-party software support (TPSS) can offer a practical way to preserve stability, reduce risk and gain the flexibility needed to move at the pace of the business.

In this complimentary Gartner® report, you can explore how TPSS can play a strategic and tactical role — from lowering support costs to creating a safety net for project delays, modernization complexity and evolving business priorities.

Download the report and we believe you will learn:

• Why CSM alone may not provide sufficient support coverage
• The four strategic roles TPSS can play in balancing cost, risk and modernization
• How TPSS can serve as a safety net amidst project delays
• What organizations should consider when evaluating TPSS providers

_{Gartner, 4 Third-Party Software Support Roles for SAP ECC and S/4HANA Risk Assurance, By David Penny, Johan Jartelius, Christian Hestermann, 9 June 2026}

_{GARTNER is a trademark of Gartner, Inc. and/or its affiliates.}