Traditional IT support models aren’t always designed to support modernized IT environments. In a modernized IT environment, organizations are facing multiple technologies, vendors, SLAs, and support levels. Juggling it all can take away from working on strategic projects that drive growth and competitive differentiation. Successfully running a modern IT environment means adopting a model that brings operations, management, and support into a single unified support service.
In this white paper, you’ll learn how unified support services can improve IT outcomes in a variety of ways. The white paper covers:
Download your complimentary copy of the white paper for a deeper understanding of the impact of unified support on your IT modernization journey.
Your current ERP system — the backbone of the organization — is running smoothly now. But what happens when it breaks? Do you have experienced staff to get it back up and running with minimal downtime? Or are you caught in a cycle of continually sourcing expensive, temporary talent to meet critical software support needs when your IT experts retire? If you’re looking for a better solution — including proactive problem-solving and preventative maintenance for the long term — consider adding Rimini Street enterprise application management services (AMS) to your ERP support. If you’re new to Rimini Street, contact us to explore how unified support services can reduce your annual software support fees, managed services costs, and reliance on staff augmentation. Download this infographic for success metrics from organizations that are running robust existing systems and closing the IT skills gap with Rimini Street unified support.
Are your IT support services strained with the added demands of a hybrid-driven, multi-vendor IT environment? It’s only getting more complex. Successfully running a hybrid IT environment requires evolving traditional IT support services. This white paper details the secret of not only surviving – but thriving – in this rapidly-changing environment: a unified approach to support. Unified support services can help you improve service quality, scalability, delivery speed, and business outcomes. Download this whitepaper to learn: All the basics on how a unified support services model works Success stories of companies that have migrated to a unified support services model in hybrid environments How unified support services enable greater IT agility and create resources to support innovation
In this on-demand webinar, learn how IT leaders are funding retail industry digital transformation, unlocking working capital to drive growth and improve security. Up to 90% of an enterprise’s IT budget can be consumed by ongoing operations and enhancements, leaving just 10% for strategic innovation. So how can CIOs pay for the retail digital transformation that can help give them a competitive advantage? Rimini Street’s Anne Plese explains how these CIOs can successfully implement digital transformation in the retail industry through the savings and operational efficiencies of unified support services for ERP applications and databases. Watch the on-demand webinar now.
Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this one-hour fireside chat featuring guest speaker Pascal Buchner, ITS Director & CIO, The International Air Transport Association (IATA), you’ll learn how companies are modernising how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how Rimini Street’s flexible, consultative Application Managed Services approach has enabled IATA to reduce overall open incident volumes, while improving cash flow as the COVID-19 pandemic continues. Questions we will ask include: How has your IT mission and priorities changed over the last 12 months? Where are your immediate savings opportunities for IT Today? How are you freeing up funds to focus on customer and business needs? What were the main reasons for considering third-party support services? Matthew Holmes, Director, Global Application Management Services at Rimini Street will also share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
According to a Gartner*, 69% of CIOs say their organisations were forced to accelerate digital transformation initiatives in response to the global pandemic. New processes and technologies that were nice to have suddenly became ‘must haves’. Existing Salesforce customers already control a powerful solution for digital transformation to better engage clients, prospects and their internal business functions as a single entity to create new value. However, most Salesforce customers still struggle to harness the true value of their Salesforce platform, and often find themselves focused on resolving basic business issues. Join in the discussion on new ways Salesforce customers can: Shift from drowning in backlogs of ticket requests Unleash the full value of your Salesforce platform Use Application Management Services that offer unlimited use, dedicated and consistent expertise, under a single, predictable subscription
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