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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
      • Strategic roadmap guidance
      • Avoid expensive upgrades/ migrations
      • Maximize the value of ERP investments
      • Accelerate AI-enabled transformation
      • See all
    • Support and services
      • Enterprise software support
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all
    • SAP
      • SAP ECC and Business Suite
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    • Open-source databases
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    • ServiceNow
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    • And more
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Avoid Expensive ERP Upgrades and Migrations

Keep your systems compliant, protected and primed for innovation instead of disrupting progress with constant upgrades. Maximize the potential of your ERP for up to 15 years — virtually worry-free.

Request a call
Avoid Expensive ERP Upgrades and Migrations

Defer expensive ERP upgrades until ROI-ready

Software vendors have been known to pressure customers to abandon robust, stable systems for new, unproven platforms through seemingly arbitrary end-of-mainstream support deadlines, promises of potential innovations or more forceful tactics.

It's time to stop letting vendors dictate what you should buy, when and from whom. At Rimini Street, we've helped thousands of clients get off the ERP upgrade/migration treadmill, freeing up significant resources of people, time and money — and we can do the same for you.

With Rimini Street as your proven partner, you can rest easy knowing you’ll receive expert support to maintain your current systems for up to an additional 15 years, allowing you to benefit from the flexibility, freedom and savings needed to innovate boldly.

Say NO to unnecessary upgrades

Say NO to unnecessary upgrades

Forgo upgrades that don’t benefit your business or deliver a worthwhile ROI. Instead, redirect your budget and team to high-impact, strategic initiatives while staying compliant and protected.
Buy time for your organization

Buy time for your organization

Take the time to decide what’s best for your business instead of being derailed by endless upgrade cycles. Get solutions to support and manage your current ERP software for up to 15+ years upon signing.
Preserve your flexibility

Preserve your flexibility

Apply our ISO-certified scoping and archiving processes to retain all entitlements from software vendors for future use. When it makes good business sense, you can ensure your upgrades go smoothly.
Learn more

Don’t give up cost control

Learn how the shift to SaaS tips the scales in software vendors’ favor — and what you can do about it.

Read the blog

Make the right IT decisions for your business

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Comprehensive support for your systems, including support for
  • customizations
  • Ultra-responsive service with industry-leading SLAs, reducing pressure on your internal team
  • Potential savings of up to 90% of total support costs that can be reallocated to innovation
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Unique subscription model that provides predictable billing
  • Simplified application and database management for better resource allocation
  • Flexible partnership with resources to assist with system enhancements and staffing needs
Learn about Rimini Manage

Get access to IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Guidance from highly tenured professionals to optimize your enterprise software
  • Help with planning an IT roadmap based on your needs, timeline and goals
  • Cost-effective assistance with niche projects and customizations
Learn about Rimini Consult

Mitigate the risks of today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive, zero-day protection for entire classes of vulnerabilities
  • Patchless, fast and cost-effective security solution no matter the product or version
  • Threat mitigation without costly downtime or disruptions
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use nearly any technology with it.

With Rimini Connect, you gain:

  • Interoperability with the latest browsers, email servers, Java and OS
  • Increased ROI on existing enterprise software
  • Accelerated IT modernization without costly upgrades or regression testing
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues ahead of time, preventing the need for expensive fixes.

With Rimini Watch, you gain:

  • Greater stability of your IT environment for enhanced productivity
  • Reduction of expensive, time-consuming software issues
  • Documented change management, including audit trails
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Comprehensive assessment to determine capabilities
  • Personalized portfolio tailored to your organization’s budget
  • Expert orchestration of your systems to enable growth and innovation
Learn about Rimini Custom

Hear what our clients have to say

Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
Read story
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
Read story
Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
Read story
Watch video
Pacific Healthcare
“

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

Daniel Lui CIO Pacific Healthcare Group
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
Sunway Group
Pacific Healthcare

“Our ambition is to deliver an IT roadmap that is driven by business needs, avoiding huge investments and the risks of migrating to other platforms including the disruption to our business and the risk that the IT systems supporting our train network would go down. Knowing that we have Rimini Street as a trusted strategic partner, ensuring the stability of our core SAP system, means we have the confidence and capacity to focus on the execution and further development of our business goals. ”

Ingo Paas, CIO, Green Cargo
Read client story

Additional resources

A CIO’s Guide to Winning in a Volatile Market
Blog
A CIO’s Guide to Winning in a Volatile Market
Joe Locandro
Joe Locandro
EVP & Global Chief Information Officer
5 min read

Volatility. It’s here to stay for the next unforeseen number of years, so get comfortable with the uncomfortable. While some may argue that planning in today’s market is impossible to do, the most effective way to navigate and win is to take a pragmatic approach to investments, risk management and workforce planning.   As a seasoned […]

Read Blog
Your SAP Support Clock May Be Ticking Faster Than You Think
Blog
Your SAP Support Clock May Be Ticking Faster Than You Think
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
2 min read

If you’re running SAP ECC 6, your support clock is ticking—perhaps faster than you realize. Not to worry, you’ve got options and we can help. By now, just about every SAP customer knows that 2027 is the end date for ECC 6 mainstream maintenance support. But that’s only half the story. That’s because for half […]

Read Blog
Delivering More Value by Supporting More Software
Blog
Delivering More Value by Supporting More Software
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
2 min read

Need to focus your limited IT resources on innovation while ensuring your complex software portfolio continues to support mission-critical operations? A new service offering called Rimini Custom™ can help. Here’s how. As an IT leader, your purview is growing more—not less—complex every day. In fact, an eye-opening report from Salesforce indicated that, on average, organizations […]

Read Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Ryan Bendana
Ryan Bendana
Senior Director of Global License and Advisory Services
2 min read

Considering an exit plan from your Oracle Unlimited Licensing Agreement (ULA)? Discover how Rimini Street License Services can help you proactively manage compliance risk. With tight IT budgets getting tighter, many Oracle licensees with Unlimited Licensing Agreements (ULAs) may be tempted to consider an exit plan to avoid the pinch of rising support costs. But, […]

Read Blog
New Survey: Why CIOs and CTOs Want a New Model for IT Support and Services
Blog
New Survey: Why CIOs and CTOs Want a New Model for IT Support and Services
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. The results spoke for themselves. Respondents voiced broad dissatisfaction with their support services and models, including issues with support […]

Read Blog
How IT Can Sustain Business Growth and Profitability Amid Economic Uncertainty
Blog
How IT Can Sustain Business Growth and Profitability Amid Economic Uncertainty
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

During most of 2023, business outlook has seemingly ping-ponged between fears of an economic recession and hopes that an almost mythical soft landing—a term some economists use to describe a mild recession with a slight increase in the unemployment rate—will tame inflation without causing negative growth that generally results in high rates of layoffs and […]

Read Blog
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Video
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Watch Video
Composable ERP Strategy: Avoiding the Pitfalls for SAP
Webinar
Composable ERP Strategy: Avoiding the Pitfalls for SAP
Watch Webinar
The Evolution of Unified Software Services
Analyst Research
The Evolution of Unified Software Services
Read Analyst Research

Bypass unnecessary upgrades and migrations

Contact us today and learn how you can run your existing release for 15+ years with Rimini Street.

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