Engineer-led software support for your unique IT roadmap
Take control of your IT roadmap and avoid vendor lock-in with Rimini Support™ for Oracle E-Business Suite (EBS). We will secure and fully support your EBS release 12.2 or earlier — including customizations and all global tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, without upgrades or continuous updates.
Our 24/7/365 follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. We can support your Oracle EBS on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time is under 90 seconds for P1 and P2 issues.
Our comprehensive support services can help you:
- achieve your strategic, operational, and financial goals
- save up to 90% on your total current Oracle EBS support costs
- extract greater value from your existing technology investments
- proactively secure your enterprise software ecosystem
- follow your own roadmap: on-premises, cloud, or hybrid
savings on total support costs
average response time for P1 and P2 issues
in estimated total client savings since 2005
overall average client satisfaction rating
Managed services to improve performance and enable innovation
With Rimini Manage™ for Oracle, you can free up your IT team for innovation and cloud-related projects while our team manages and improves the performance of your existing environment. With our deep expertise in complex applications such as Oracle EBS, we can take on your day-to-day IT service management, reduce complexity, and improve operational efficiency.
The benefits of Rimini Manage™ for Oracle include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- reduced project backlogs and fast incident resolution
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill IT skills gaps seamlessly
- predictable billing
Benefits of partnering with Rimini Street
Chart Your Roadmap
Say Yes to the Business
Free Up Your Staff
The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Join in on a review of results and insights from a survey of Oracle EBS users around the world. Economic uncertainties and business demands are causing IT teams to make some major decisions for their organizations today. And with no Oracle EBS 12.3 release on the horizon, and 12.1 moving into sustaining support in December 2021, users are facing some serious questions about their roadmap: Should you upgrade and be faced with continuous updates for the next 10 years? Should you move to the cloud? Can you continue innovating on your current release? How will any of these options impact your organization and generate the most value for your business? Oracle EBS customers were surveyed and asked of their opinions about decisions they’re making around these topics. Discussion focuses on how these decisions will impact how your company will survive, stabilize, and thrive moving forward.
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadershipLearn More
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How can Rimini Support for Oracle EBS help you meet your goals?