Compare Rimini Support™ to IBM Support
Support Features |
Rimini Street |
IBM Support |
|---|---|---|
Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
|
|
Account management services |
|
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
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Full support with no required upgrades |
|
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Performance support |
|
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Interoperability and integration support |
|
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Full support of current release for at least 15 years from contract date |
|
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
|
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Cloud advisory services |
|
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License advisory services |
|
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Security advisory services |
|
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Interoperability and integration advisory services |
|
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Monitor and check advisory services |
|
|
Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
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Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
Featured resources
Third-party support provides Oracle Database customers with significant cost savings and premium support, allowing organizations to focus their resources toward AI/ML and LLM initiatives LAS VEGAS – Nov 04, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading […]
Third Quarter Financial Highlights Include: Remaining Performance Obligations (RPO) of $611.2 million, up 6.4% from the prior year Adjusted Calculated Billings of $63.9 million, up 6.7% from the prior year Active Clients of 3,155, up 1.9% from the prior year LAS VEGAS, October 30, 2025 – Rimini Street, Inc., (the “Company”) (Nasdaq: RMNI), a global provider […]
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