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Rimini Street Honored with Multiple Customer Service Excellence Awards

Company receives Stevie Awards in customer service category for sixth consecutive year; wins OnePlanet award for Most Customer Friendly Company

LAS VEGAS, March 8, 2017 Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced that it has won three prominent awards recognizing the Company’s consistent outstanding service delivered to its Oracle and SAP clients worldwide. Rimini Street won two Stevie Awards for Sales & Customer Service including Customer Service Department of the Year and Customer Service Individual of the Year. This marks the sixth consecutive year the Company has been recognized with a Stevie Award for its premium level service. In addition, the Company was honored with a OnePlanet award for Most Customer Friendly Company of the Year.

Customer Support Awards and Achievements

Rimini Street’s Global Support team won the Stevie Award for Customer Service Department of the Year, and the OnePlanet award for Most Customer Friendly Company of the Year, based on its premium level, hyper-responsive support for its global Oracle and SAP clients. The Global Support team is made up of hundreds of seasoned professionals who have supported over 1,750 signed clients with operations in 117 countries across the Company’s 13 product lines.

Every member of the Global Support team, as well as the entire organization, is measured based on client satisfaction. Clients provide Rimini Street with feedback on the following areas: level of knowledge, understanding of the issue, professionalism, responsiveness, effective communication, timely resolution and effectiveness of the resolution. For the period July 1, 2015 – December 31, 2016, the Global Support team closed nearly 24,000 cases across 38 countries. The team achieved average response times of less than five minutes for Priority 1 (P1) critical cases and high priority (P2) cases, and achieved client satisfaction survey results averaging 4.8 out of 5 (with 5 being “excellent”).

Rimini Street’s third prominent win was a Stevie award for Customer Service & Contact Center Individual, awarded to the Company’s group vice president of Global Support, Craig Mackereth. Mackereth is responsible for developing and managing the delivery of Rimini Street support services. Since joining the Company, Mackereth has implemented numerous programs, processes, technologies and tools focused on assuring clients enjoy exceptional support experiences.

“Our Global Support team at Rimini Street is second to none and consistently delivers on our mission of world-class 24x7x365 support to our clients,” said Mackereth. “This award is much more about the achievements of our global team than it is about me, and I am proud to work with such a passionate, focused group of individuals committed to client service and success.”

The winners for the Stevie Sales & Customer Service Awards were honored at a gala dinner event on February 24, 2017.

Built From the Ground Up to Provide Ultra-Responsive, High Quality Support

Rimini Street leads the industry for enterprise software support service level commitments with its recently updated 15-minute or less response time for P1 critical cases and 30-minutes or less response time for P2 cases. Rimini Street’s Global Support team delivers excellence in customer service for every client with valuable services not included in standard vendor maintenance, including support for customizations, interoperability support, and performance tuning. In addition, every single client is assigned a named, regionally based Primary Support Engineer (PSE) with a minimum of 10 years of experience in their respective applications and technologies, who works closely with a team of specialists to ensure every client request is resolved 24x7x365.

“For more than a decade, our global client support teams have supported a diverse range of organizations from virtually every industry and region in the world, yet one thing remains the same – our laser focus and dedication to providing the most responsive, best in class Oracle and SAP support available in the market today,” said Brian Slepko, senior vice president, Global Service Delivery, Rimini Street. “As a company that is ‘Engineered for Support,’ our team works hard to solve the toughest problems. Craig’s award, in particular, is representative of the caliber of all our service delivery individuals, and we are pleased that our passion and commitment to delivering premium service to our growing family of Oracle and SAP clients has once again been acknowledged with these prominent awards for service excellence.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Over 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

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Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation (including our pending appeal of the permanent injunction) or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 7, 2019, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication

About the Stevie Awards

The Stevie Awards are recognized as the world’s top honors for business development, contact center, customer service and sales professionals, focused on the achievements and positive contributions of organizations and working professionals worldwide. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Learn more about the Stevie Awards at www.StevieAwards.com.

About the OnePlanet Awards

One Planet Awards are an annual industry and peers recognition program honoring employees and Companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America. For more information, go to www.oneplanetawards.com.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 203 347-4446 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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