Rimini Street Support for Oracle Database
Comprehensive Oracle Database Expertise
Rimini Street supports Oracle Database in conjunction with applications from Oracle and SAP; we also support Oracle Database “standalone.”
According to Forrester1 the top challenges Oracle Database clients face are:
- Improving DB performance and availability
- Lack of people resources
Rimini Street provides Oracle Database support clients around the world, in implementations ranging from a single server to large, complex environments with nearly 600 global database servers, and ranging from small data storage requirements to as much as 45TB of storage.
Oracle Database Support and Maintenance Program Features
- Named, Regional Primary Support Engineer
- 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
- Application & Repository Fixes
- Documentation-Only Fixes
- Configuration Support
- Operational Support
- Performance Tuning
- Vendor Neutral Security Guidance
No Costly, Forced Upgrades
With Rimini Street you can remain on your current, stable releases for a minimum of 15 years without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.
Our program for Oracle Database licensees includes support for:
- Active Data Guard
- In-Memory Database Cache
- Advanced Compression
- Advanced Security
- Application Express
- Performance Tuning
- Database Diagnostics & Configuration
- Provisioning & Patch Automation Pack
- Data Masking
- Real Application Clusters (RAC)
- Database Vault
- RMAN, DBCA, DUA, NetCA, OUI
- Enterprise Manager
- SQL*Plus, SQL*Loader, Developer
- Warehouse Builder
Additional Premium Database Support & Maintenance Features
Rimini Street also provides configuration support tailored to your specific deployment; performance tuning support for maximum throughput; security, interoperability and upgrade advice and support; and support for Oracle Database virtualization reducing time to resolution.
Combined Database and Application Support Enables Additional Savings and Integrated Support
Oracle Database licensees switching their annual support to Rimini Street reap the same 50 percent savings in annual support fees that is enjoyed by clients utilizing Rimini Street for their enterprise application software support. Licensees who use Rimini Street for combined support of their Oracle Database and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the database and application with a single-source provider.
Rimini Street experts are standing by to answer your Oracle Database support and maintenance questions.
1Forrester, The Steadily Growing Database Market Is Increasing Enterprises’ Choices, June 7, 2013