The Traditional Application Management Services Outsourcing Model Fails to Deliver – It’s Time for an Overhaul.

On paper, the traditional Application Management Services (AMS) outsourcing model sounds simple: offload incidents, service requests, routine tasks, and IT backlogs to an outsourced vendor to free up internal IT staff. But the reality? It’s a tangled web of rising ticket volumes, ballooning costs and diminishing returns. Instead of driving transformation, the internal IT team […]