See the difference a trusted support partner can make
Connect with a Rimini Street team member to learn how we can help deliver better business outcomes for your organization, including cost savings, comprehensive software support, increased productivity and more.
Software we support
Expand your team, not payroll
Rimini Street assigns you a dedicated PSE who speaks your language, is available in your time zone and stays familiar with your account. With our deep bench of experts around the globe, you have the power of hundreds of experienced engineers who work together to resolve your cases quickly and efficiently.
Get best-fit support
With Rimini Street’s patented and proprietary AI tools and processes, we match your case with the best-fit engineer based on dozens of vectors, all within seconds. Our unique, in-house built technology detects signals to assist clients proactively and reduce potential issues before they arise, proving Rimini Street is truly Engineered for Support™.
Count on fast response
When you put in a priority ticket, you’re guaranteed to receive a call back in less than 10 minutes. On average, our actual response time is less than 2 minutes. We get to work fast to minimize downtime, keeping you updated regularly so you’re always in the know.
Flexible services that scale with you
At Rimini Street, our services are designed to address what organizations like yours need today, and what you might need in the future. From customization and performance support to security and interoperability advisory, Rimini Street does it all. With our flexible pricing and bundles, you can easily scale the type and level of support you receive as your business grows. And all the while, you can look forward to having unlimited access to our thought leaders, security experts, interoperability professionals and more.
However you want to optimize your enterprise software, we can help by extending the useful life and value of your Oracle, SAP, VMware, and other mission-critical systems for up to 15 years, enabling innovation today and transformation tomorrow.
Where you want to go is your business. Getting you there is ours.
Why Rimini Street? |
Risk with others |
|---|---|
Primary Support Engineer (PSE) with an average of 20+ years of experience |
Frequent need to re-explain your environment for each support case, leading to inefficiencies and potential miscommunication |
Support in eight languages 24/7 with proprietary follow-the-sun handover technology |
Limited global presence and language support with some third-party providers, which can result in delays and language barriers |
AI based algorithms to recommend the best suited engineers in about 3 seconds |
Engineer assignment process, which is likely slower and less accurate, potentially delaying issue resolution |
YOU set the priority |
Often Imposed priority levels, potentially leading to misalignment with your business needs and delayed resolutions |
The Rimini Street Promise
Our thousands of clients have peace of mind knowing Rimini Street is committed to fulfilling our promised obligations. In the rare chance it is needed, we will either re-perform the service or refund the amount paid by the client for that service as specified in our warranty.
Covered service categories
- Issue resolution
- Security
- Performance
- Interoperability
- Tax, legal and regulatory updates
- License advisory
Discover why our clients love to stay with us year after year.
