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Rimini Street Wins Company of the Year Award

Receives industry recognition from One Planet Awards with multiple wins for outstanding customer service and company growth

LAS VEGAS, March 1, 2018Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with three One Planet® Best in Business and Professional Excellence Awards for the Company’s ongoing commitment to outstanding client service delivery and for its exceptional company growth and achievements, including the public listing of RMNI on Nasdaq in 2017. Rimini Street’s award wins included Most Innovative Service of the Year and Most Customer Friendly Company of the Year, as well as Company of the Year.

Exceptional Company Growth and Customer Service Excellence

Rimini Street achieved several key milestones in 2017 which contributed to its Company of the Year recognition. In addition to its public listing, Rimini Street also marked its 47th consecutive quarter of growth in Q3 2017 and increased its quarterly net revenue by 32% year over year for the same period. The Company also launched support for six new product lines, introduced its next-generation database security solution, expanded its presence in Brazil, and opened a new office in France.

Rimini Street’s Global Service Delivery (GSD) team earned two customer service awards for achieving an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being “excellent”) in 2017, and delivering response times averaging less than five minutes for all Priority 1 cases. During the first three quarters of 2017 alone, the group closed over 20,000 support cases across more than 40 countries.

Rimini Street’s GSD team is made up of professionals around the world who support global client operations, providing services such as interoperability, security advisory services and performance tuning. The Company provides its clients with industry-leading Service Level Agreements which include 15-minute guaranteed response times for Priority 1 critical cases and 24/7/365 support coverage. The Company also provides each client a named local Primary Support Engineer with an average of 15 years’ experience specifically with the client’s application or system software.

“Rimini Street launched more than a decade ago with a mission to redefine the enterprise software support market by providing our clients around the world with the highest quality, most responsive support in the industry,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “Ensuring our clients’ satisfaction and success drive us to continually innovate and invest in new products and services to address their changing needs. We are honored to be recognized by the One Planet Awards for Rimini Street’s steadfast commitment to providing the ‘Gold Standard’ of support to our clients, as well as being recognized for Company of the Year for our strong, consistent growth.”

The One Planet Awards is the world’s premier awards program honoring best in business and professional excellence in every industry from around the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

About the One Planet Awards

One Planet Awards recognizes companies for their business and professional excellence. The One Planet Awards honors are currently conferred in category sections which include outstanding individuals, executives, teams, new products and services, PR, Marketing, and Corporate Communications, and organizations from all over the world. Learn more about the One Planet Awards at www.oneplanetawards.com.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 925 523-7636 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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