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Rimini Street Recognized by 2017 Asia-Pacific Stevie Awards for Customer Service Innovation

Company continues to gain worldwide recognition for client service and industry leadership with its 10th Stevie® Award win this year

LAS VEGAS, June 12, 2017 Rimini Street, Inc., a global provider of enterprise software services, and the leading independent support provider for Oracle® and SAP® products, today announced that it won a prestigious Stevie Award in the Innovation in Customer Service Management, Planning & Practice category from the 2017 Asia-Pacific Stevie Awards. This honour marks the Company’s 10th Stevie Award win this year. Rimini Street recently earned Stevie Awards in several categories, including Most Innovative Tech Company of the Year from the 2017 American Business AwardsSM and Customer Service Department of the Year from the 2017 Stevie Awards for Sales & Customer Service.

Global-Scale Customer Service Excellence Honored Once Again

The Stevie Award recognized the achievements of Rimini Street’s Global Support Department in customer service excellence and innovation for delivering its premium-level independent support model to clients running Oracle and SAP enterprise software. The Company’s model incorporates more comprehensive support services not offered through standard vendor maintenance, including support for customizations, interoperability and performance tuning, as well as access to a named, dedicated Primary Support Engineer (PSE) with an average of 15 years’ experience, and 15-minute guaranteed response times for critical cases (P1) – all delivered at half the original vendor’s annual maintenance fee.

Rimini Street Client Also Wins Award After Switching to Independent Support

Organizations who have made the switch to independent support and are benefitting from the greater operational efficiencies and flexibility afforded by the ultra-responsive support model are able to reinvest these significant savings back into their business to drive more strategic initiatives that help lead to growth and competitive advantage. One such example of an organization that leveraged the savings from its switch to Rimini Street is Kumagai Gumi in Japan.

One of the largest, most reputable contractors in Japan, Kumagai Gumi switched to Rimini Street and immediately reduced the IT costs associated with an upgrade of its ERP software by 100 million yen. The company was also able to lower its operations and maintenance expense by 40 million yen annually, while at the same time experiencing more responsive support. This enabled the company to reallocate savings into new projects, including the installation of 800 iPads to improve operational efficiencies across the organization. As a result, Kumagai Gumi earned the IT Special Award earlier this year given by the Japan Institute of Information Technology.

“We are honoured to be a recipient of the prominent Asia-Pacific Stevie Awards,” said Rimini Street, Asia Pacific, managing director, Andrew Powell. “This recognition further cements Rimini Street’s leadership position in customer service and our ability to help enable innovation in the organizations we support. For Rimini Street, it’s not just about the cost savings we can enable for our clients, but the value we can bring clients with exceptional support of their systems and what each client can do with the reinvestment of saved funds – specifically to drive growth.”

The Asia-Pacific Stevie Awards were open to organisations in the 22 nations of the Asia-Pacific region and focused on recognizing innovation in business. The judging panel consisted of more than 50 executives around the world acting as judges for more than 700 nominations submitted by organizations across the region. The award ceremony was held at the Hilton Hotel in Tokyo, Japan on 2 June.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 925 523-7636 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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