Leading energy provider in Japan maximizes ROI on key SAP system while receiving premium-level support
LAS VEGAS, November 29, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that Tokyo Gas Co., Ltd., Japan’s largest provider of city gas, has switched to Rimini Street support for its SAP BusinessObjects application. By switching to Rimini Street support, Tokyo Gas finds it now receives a vastly improved service model which is more comprehensive and responsive than what they had received before; the company can also maximize its current, stable SAP application without the need to upgrade just to stay fully supported, for a minimum of 15 years from the time the company transitioned to Rimini Street. Additionally, Tokyo Gas has realized significant savings in total maintenance costs when factoring in customized system support needs.
Seeking Better Service, Lower Costs and Increased Efficiency
Tokyo Gas has been using SAP BusinessObjects since 2005 to create reports by extracting data from their existing system. TOKYO GAS i NET CORP., the group that operates IT management for Tokyo Gas, had been searching for new, IT initiatives – including a cost effective maintenance solution. They were facing an expensive upgrade and the renewal of User Interfaces (UI) would require extra training after the updates were completed, adding cost and time to their internal IT team. Therefore, when the upgrade deadline was approaching, Tokyo Gas began exploring their enterprise software support options and ultimately switched to Rimini Street to optimize costs and maintain and maximize the life of their current system.
After moving to Rimini Street, the TOKYO GAS i NET CORP. team began receiving quick and precise responses from Rimini Street for their inquiries, allowing them to move through issues faster. Plus, Tokyo Gas had experienced a new found efficiency, because they could continuously leverage their current, robust system which is a familiar working environment.
“It has been a big concern that we were about to spend too much time and too many resources learning a new UI operation when the upgrade to the new release of SAP BusinessObjects was required,” said a spokesperson for the company who leads the labor group in the HR department of Tokyo Gas. “Since switching to Rimini Street, we will be able to continuously operate efficiently. Also, being able to run our current enterprise software without adjusting its functionality when we introduce Windows 10 next year, will greatly help with our productivity.”
Upgraded Support Model
Tokyo Gas, as with all Rimini Street clients, was assigned a senior level Rimini Street Primary Support Engineer (PSE), who average 15 years’ experience. Tokyo Gas also receives Rimini Street’s industry-leading service level agreement (SLA) guaranteeing a 15-minute response time for Priority 1 critical cases as well as access to a team of local engineers 24/7/365 to address any support issues.
“Rimini Street provides high quality support, including a designated support engineer, which has allowed us to operate swiftly with a smooth transition from the first day of onboarding to today,” said another spokesperson for the company who manages the SAP system in the corporate support group, corporate solution department of TOKYO GAS i NET CORP. “We have approached our Rimini Street team with some issues that we had in the past and received a rapid, accurate response; we were also provided information that had not been communicated to us before regarding certain issues, and having that transparency has been incredibly helpful. Furthermore, with Japan’s recent energy liberalization of gas markets and energy conservation progress, which has increased competition, the transition to digital innovation is required and having our Rimini Street team on board is one of the biggest advantages we have, obtaining their professional knowledge for the long-term as we continue to evolve will be crucial for our success.”
“The energy market is continuing to transform and progress, and staying on the forefront of new, innovative IT solutions is key to maintaining competitive advantage,” said Yorio Wakisaka, general manager Japan, Rimini Street. “Tokyo Gas has succeeded in taking the first step in innovative IT management, and can continue planning for the future. By switching to Rimini Street, Tokyo Gas has been able to unlock significant funds, maintain the value of their current SAP system and focus their internal resources to increase efficiency.”