According to Gartner, “…support costs for [legacy software]… typically increase each year, while the benefits gained from that support decrease…This dynamic has led more SPVM leaders to seek alternative, lower-cost support options.”1 Thousands of Oracle customers today use Rimini Street to deliver cost savings of up to 90% on total maintenance and support, while improving service quality and responsiveness.
1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
Rimini Street independent, third-party support helps reduce total costs of maintenance and support for Oracle products by up to 90% while liberating your IT capacity to drive your strategic priorities without the vendor dictating your decisions.
Save up to 90% on total costs of maintenance and support for your Oracle software while improving service quality and responsiveness
Support your existing Oracle software (including customizations) for at least 15 years without forced continuous updates, and including optional managed services to offload day-to-day Oracle operations
Focus your budget and resources on business-driven priorities, whether sustaining current operations or accelerating new growth and innovation, without the vendor dictating your roadmap or timing.
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No New Fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
No New Updates |
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Named, regional Primary Support Engineer with an average of 15 years experience |
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Account management services |
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15-minute guaranteed response SLA for P1 critical cases with 2-hour updates |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.
I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”
Many IT teams are in the midst of evaluating their enterprise software roadmaps, particularly as vendors like Oracle shift more of their innovation focus away from the core systems that organizations have spent years customizing and building their business around. When designing their long-range IT roadmaps, these IT teams must consider three key factors: the total cost of maintaining their current systems their ability to extend the lifespan of existing enterprise applications while they plan their next move and the intersection point when future enterprise software and infrastructure will be viable – and valuable – to deploy To understand how IT teams are evaluating their options, Rimini Street conducted the 2019 Oracle Application Survey. More than 200 IT leaders and practitioners provided feedback about their relationship with Oracle, their satisfaction with the support, spend and impact Oracle provides, and their plans for the future.
Your Oracle Database is mature and stable; however, Oracle Database customers are concerned about: High Total Cost of Ownership (TCO) Improving performance, availability and security Limited/strict support for virtualization from Oracle This detailed white paper will help you understand your support options as it covers Oracle Lifetime Support Policy for Oracle Database including Oracle’s Virtualization Support Policy, the strategic roadmap ahead for Oracle Database applications by release and three actionable recommendations to consider when planning your database budget and strategy.
You Own Your Data: Protect It with a Formal Database Security Program
Contact us to learn more.
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