According to Gartner, “…support costs for [legacy software]… typically increase each year, while the benefits gained from that support decrease…This dynamic has led more SPVM leaders to seek alternative, lower-cost support options.”1 Thousands of Oracle customers today use Rimini Street to deliver cost savings of up to 90% on total maintenance and support, while improving service quality and responsiveness.
1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
Rimini Street independent, third-party support helps reduce total costs of maintenance and support for Oracle products by up to 90% while liberating your IT capacity to drive your strategic priorities without the vendor dictating your decisions.
Save up to 90% on total costs of maintenance and support for your Oracle software while improving service quality and responsiveness
Support your existing Oracle software (including customizations) for at least 15 years without forced continuous updates, and including optional managed services to offload day-to-day Oracle operations
Focus your budget and resources on business-driven priorities, whether sustaining current operations or accelerating new growth and innovation, without the vendor dictating your roadmap or timing.
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No New Fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
No New Updates |
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Named, regional Primary Support Engineer with an average of 15 years experience |
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Account management services |
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15-minute guaranteed response SLA for P1 critical cases with 2-hour updates |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Contact us to learn more.
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