Overview
Break the Cycle and Drive Cost Savings on Maintenance and Support for Oracle Products
According to Gartner, “…support costs for [legacy software]… typically increase each year, while the benefits gained from that support decrease…This dynamic has led more SPVM leaders to seek alternative, lower-cost support options.”1
Thousands of Oracle customers today use Rimini Street to deliver cost savings of up to 90% on total maintenance and support, while improving service quality and responsiveness.
1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
Rimini Street Benefits for State of California Oracle Clients
Rimini Street independent, third-party support helps reduce total costs of maintenance and support for Oracle products by up to 90% while liberating your IT capacity to drive your strategic priorities without the vendor dictating your decisions.
Cost savings
Save up to 90% on total costs of maintenance and support for your Oracle software while improving service quality and responsiveness
Increase IT resource capacity
Support your existing Oracle software (including customizations) for at least 15 years without forced continuous updates, and including optional managed services to offload day-to-day Oracle operations
Drive your strategic priorities
Focus your budget and resources on business-driven priorities, whether sustaining current operations or accelerating new growth and innovation, without the vendor dictating your roadmap or timing.
Comparison Chart
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No New Fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
No New Updates |
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Named, regional Primary Support Engineer with an average of 15 years experience |
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Account management services |
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15-minute guaranteed response SLA for P1 critical cases with 2-hour updates |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured Clients
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
– Jae-Hoon Jung Information Strategy Team Leader
We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”
– Raj Velpuru Vice President, Application
Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”
– Shinya Hidaka Group Manager of the Information Systems Group, Business Administration Division
Additional Resources
Many IT teams are in the midst of evaluating their enterprise software roadmaps, particularly as vendors like Oracle shift more of their innovation focus away from the core systems that organizations have spent years customizing and building their business around. When designing their long-range IT roadmaps, these IT teams must consider three key factors: the total cost of maintaining their current systems their ability to extend the lifespan of existing enterprise applications while they plan their next move and the intersection point when future enterprise software and infrastructure will be viable – and valuable – to deploy To understand how IT teams are evaluating their options, Rimini Street conducted the 2019 Oracle Application Survey. More than 200 IT leaders and practitioners provided feedback about their relationship with Oracle, their satisfaction with the support, spend and impact Oracle provides, and their plans for the future.
Take control of your Oracle roadmap and IT strategy.
Contact us to learn more.