According to Gartner, “…support costs for [legacy software]… typically increase each year, while the benefits gained from that support decrease…This dynamic has led more SPVM leaders to seek alternative, lower-cost support options.”1 Thousands of Oracle customers today use Rimini Street to deliver cost savings of up to 90% on total maintenance and support, while improving service quality and responsiveness.
1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
Rimini Street independent, third-party support helps reduce total costs of maintenance and support for Oracle products by up to 90% while liberating your IT capacity to drive your strategic priorities without the vendor dictating your decisions.
Save up to 90% on total costs of maintenance and support for your Oracle software while improving service quality and responsiveness
Support your existing Oracle software (including customizations) for at least 15 years without forced continuous updates, and including optional managed services to offload day-to-day Oracle operations
Focus your budget and resources on business-driven priorities, whether sustaining current operations or accelerating new growth and innovation, without the vendor dictating your roadmap or timing.
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No New Fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
No New Updates |
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Named, regional Primary Support Engineer with an average of 15 years experience |
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Account management services |
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15-minute guaranteed response SLA for urgent cases with 2-hour updates |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“I tend to advocate for riding our existing PeopleSoft systems as long as possible, getting the most bang out of the taxpayer’s money as possible. We should be telling the Toyota ‘200,000 mile car’ story. It’s my hope that we can ride five to seven more years out of our PeopleSoft applications.”
Chad Cottle Director of Enterprise IT Solutions & C-CISO
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Steve Jacobs IT Director
“I view Rimini Street as an extension of my staff. Sure, they fix our issues. But they’re also there whenever we want to bounce ideas off of them; they consult with us about how we’re doing things. For my team, Rimini Street is an always-available source of industry best practices.”
Ramana Adibhatla Manager, Business Enterprise Applications
“I would not hesitate to reach out to the Rimini Street Global Security Services team again. They were quickly able to identify the problem and lead us to an effective solution that mitigates Java deserialization with WebLogic.”
Jeff Bell Chief Information Security Officer
“When we make a call to Rimini Support, someone we know answers the phone and starts dealing with the problem immediately.”
Dave Jackson CIO
Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of Oracle customers is moving from Oracle software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching. Nucleus Research, an independent analyst firm, has validated our findings confirming the significant savings Oracle licensees can experience in the following areas: Annual support costs: Break/fix support and tax, legal and regulatory updates Upgrade costs: The cost of forced upgrades to retain full support when vendor support windows end Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of original vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
Many IT teams are in the midst of evaluating their enterprise software roadmaps, particularly as vendors like Oracle shift more of their innovation focus away from the core systems that organizations have spent years customizing and building their business around. When designing their long-range IT roadmaps, these IT teams must consider three key factors: the total cost of maintaining their current systems their ability to extend the lifespan of existing enterprise applications while they plan their next move and the intersection point when future enterprise software and infrastructure will be viable – and valuable – to deploy To understand how IT teams are evaluating their options, Rimini Street conducted the 2019 Oracle Application Survey. More than 200 IT leaders and practitioners provided feedback about their relationship with Oracle, their satisfaction with the support, spend and impact Oracle provides, and their plans for the future.
Many organizations may be in the midst of evaluating the lifespan of their back-office applications, particularly as vendors like Oracle shift more of their innovation and R&D investments away from the core ERP software you have spent years customizing and building your business around.
Your Oracle Database is mature and stable; however, Oracle Database customers are concerned about: High Total Cost of Ownership (TCO) Improving performance, availability and security Limited/strict support for virtualization from Oracle This detailed white paper will help you understand your support options as it covers Oracle Lifetime Support Policy for Oracle Database including Oracle’s Virtualization Support Policy, the strategic roadmap ahead for Oracle Database applications by release and three actionable recommendations to consider when planning your database budget and strategy.
You Own Your Data: Protect It with a Formal Database Security Program
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