Maximize your SAP investment with Rimini Support™

Jump-start your future SAP roadmap today. No matter which SAP product or release you’re running, we can support it for at least 15 years without upgrades, allowing plenty of time and flexibility to plan a long-term ERP strategy aligned with your business needs.

Rimini Support™ for SAP fully supports your SAP software — including customizations and all tax, legal, and regulatory updates — at a savings of up to 90% on your total current SAP support costs, freeing up critical IT funds for innovation.

Our support is directed by Primary Support Engineers (PSEs)who average 20+ years of experience, backed by a full team of on-staff experts worldwide. And while we guarantee a response time of 10 minutes for critical (P1) and 15 minutes for serious (P2) issues, the average response time for P1s and P2s from our global, 24/7/365, senior engineering team is under 90 seconds.

Up to

savings on total SAP support costs

Over $8B

in estimated total client savings since 2005

Less than
2 minutes

average response time for P1 and P2 issues


overall average client satisfaction rating

Integrate managed services with third-party support for SAP software

With Rimini Manage™ for SAP, your IT team is free for digital transformation, cloud projects, and delivering value to the business. We have deep expertise in supporting complex software such as SAP applications, and can manage and improve your existing environment.

By taking on your day-to-day support for SAP and ongoing service management, we can help reduce complexity, enhance operational efficiency, and deliver all the benefits of having a single trusted partner for software support and managed services. 

The benefits of Rimini Manage™ for SAP include:
  • an always-on global network of senior-level software engineers
  • human-first expertise empowered by AI service insight and automation
  • fast incident resolution and reduced project backlogs
  • root cause analysis to prevent incident recurrence
  • an unlimited ticket model from a broad catalog of services
  • the flexibility to fill IT skills gaps seamlessly
  • predictable billing

Featured Clients

Featured Clients
Featured Clients

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

– Jae-Hoon Jung Information Strategy Team Leader
Featured Clients
Pacific Textiles Logo

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”

– Hubert Tsang CIO
Featured Clients
Featured Clients

Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome would be and how it would improve my operations.”

– Nav Pillai Chief Information Officer

Let's Start a Conversation

How can Rimini Street services and support for SAP help you meet your goals?

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