Maximize your SAP investment with Rimini Support™
Jump-start your future SAP roadmap today. No matter which SAP product or release you’re running, we can support it for 15+ more years without upgrades, allowing plenty of time and flexibility to plan a long-term ERP strategy aligned with your business needs.
Rimini Support™ for SAP secures and fully supports your SAP software — including customizations and all tax, legal, and regulatory updates — at a savings of up to 90% on your total current SAP support costs, freeing up critical IT funds for innovation.
Our support is led by Primary Support Engineers who average 20+ years of experience. And while we guarantee a response time of 10 minutes for critical P1 and P2 issues, the average response time from our global, 24/7/365, senior engineering team is under 90 seconds.
savings on total SAP support costs
in estimated total client savings since 2005
average response time for P1 and P2 issues
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Integrate managed services with third-party support for SAP software
With Rimini Manage™ for SAP, your IT team is free for digital transformation, cloud projects, and delivering value to the business. We have deep expertise in supporting complex software such as SAP applications, and can manage and improve your existing environment.
By taking on your day-to-day IT service management, we can help reduce complexity, enhance operational efficiency, and deliver all the benefits of having a single trusted partner for software support and managed services.
The benefits of Rimini Manage™ for SAP include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- fast incident resolution and reduced project backlogs
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill IT skills gaps seamlessly
- predictable billing
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome would be and how it would improve my operations.”– Nav Pillai Chief Information Officer
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”– Walter Eckardt Head of IT
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How can Rimini Street services and support for SAP help you meet your goals?