Avoid End of Support Deadlines and Maximize Your SAP Investment with Rimini Street
Jump-start your future SAP roadmap — and your future SAP support strategy — today
December 31, 2027 is SAP’s scheduled end of mainstream support for ECC. In IT project management years, that’s practically right around the corner. If you’re on an ECC release, and you want to avoid paying more for the same support in 2028, do you know your options? And do you have your plan yet? Fortunately, we can help you — and all SAP licensees. Whether you’re running ECC or S/4HANA, Rimini Support™ for SAP can help give you the time, flexibility, support savings, and advisory services to plan a long-term ERP strategy that:
- is aligned to your business needs
- extends the life of your SAP investment
- helps drive growth and profitability
Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise available at a fraction of the cost, clients receive the highest level of value and customer service every day.
Better model
The Rimini Street support model guarantees a minimum of 15 years of support for current SAP releases, giving the flexibility to migrate to SAP S/4HANA when it makes sense for the business.
Better people
Rimini Street delivers highly personalized support, for entire SAP environments, from assigned, experienced engineers — including support for custom code and interoperability at no extra cost.
Better outcomes
Rimini Street support for SAP removes the pressure to upgrade to newer Enhancement Packs or apply unnecessary patches, which can deliver little or no ROI. This allows IT to invest resources in higher-priority efforts toward digital innovation.
Comparison chart
Rimini Street independent, third-party support provides greater value than vendor support and includes client-centric support services: a more comprehensive SAP application support offering; and assigned, expert engineers who average 20+ years of experience.
Support Features |
Rimini Street |
SAP |
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Rimini Support |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“We also spoke with Rimini Street customers who had been working with the organization for three or four years and already lived through the same challenges we were facing. Every customer mentioned how moving to independent support proved to be a very good decision for the organization, and that sealed the deal for me.”
Featured Clients
Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome would be and how it would improve my operations.”
– Nav Pillai Chief Information Officer
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
– Walter Eckardt Head of IT
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”
– Erik Looi CIO
Additional Resources
Maximizing SAP Value with Rimini Street
IDG Survey: Navigating Your SAP Future
How are IT leaders accelerating innovation and building their SAP roadmap strategy for the future? A global survey of SAP licensees conducted by IDG reveals valuable insights on how licensees are meeting current challenges and planning their long-term SAP roadmap on their own terms, not SAP’s.
Assessing the ROI of Third-Party Support for SAP Applications and SAP Databases
As SAP annual maintenance fees rise, the value that licensees gain from the original vendor support model is decreasing. To balance the equation, many SAP licensees are moving from vendor software support to third-party support for SAP. In this comprehensive ROI analysis of 200 Rimini Street clients, you’ll learn about real business outcomes from making the switch as reported by clients and supported by hard data. The data has been reviewed and verified by two independent analyst firms. This report, prepared by Valoir Research, validates the significant savings SAP licensees can experience in the following areas: SAP annual maintenance fees: Break/fix support and tax, legal and regulatory updates Upgrade burdens: The cost and labor of forced upgrades just to stay fully supported when vendor mainstream support windows end Customization support gaps: The cost of supporting customizations that break and are not covered under the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with inefficiencies of vendor support, including regression testing, evaluation of hundreds of fixes, issue justification and self-service support Download your complimentary copy of the report for takeaways and insights to help you build a business case for SAP third-party support.
3 Smart Paths to Innovation for Your SAP Roadmap
A Smart Path to Holistic SAP Security
Malicious parties are constantly searching for new ways to breach enterprise systems and put your valuable data at risk. SAP announces new patches each month on Patch Tuesday. Hack Wednesday is when hackers go on the attack assuming security teams haven’t implemented those patches. And those patches usually only address vulnerabilities that have been identified by the good guys, not the ones that the bad guys are exploiting, zero-day attacks, or other sophisticated attacks. If you’re still relying solely on vendor patches to protect your mission critical SAP assets, you could be putting your data at risk. To fully understand the risks of a patch management strategy alone, read this e-book. In the e-book, you’ll learn: Why vendor patches don’t address all vulnerabilities The benefits of a layered security, defense-in-depth approach Solutions for implementing layered security to protect against zero-day attacks Comparison of a layered security model against SAP patching alone
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It’s Never Too Early to Plan SAP Support Alternatives
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Don’t Miss This Critical Deadline for SAP Roadmap Planning
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Make Informed Decisions: Assessing Your Future SAP Roadmap
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