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Research Report

Operational Excellence is a Key Part of System Modernisation

Questions every IT and business leader needs to ask to target profitability and get on a smart path of modernisation

Operational Excellence is a Key Part of System Modernisation

How are your peers balancing tight budgets, recruiting challenges, and pressure to innovate? In a report sponsored by Rimini Street, Tech Research Asia (TRA) reveals results from surveying 305 CXOs across Australia and New Zealand from retail, manufacturing, construction, banking, travel and hospitality, telecommunications, and utilities industries.

Key findings of the report include:

  • Although 98% of survey respondents are pursuing digital transformation (DX), many organisations lack a comprehensive vision for their digital future and fall into “DX fatigue”
  • 88% of survey respondents are running an IT modernisation program that is over time (61%) and over budget (68%)
  • Up to 60% of respondents are experiencing some dissatisfaction with their primary operational/core IT system vendor

Download the report summary for more findings, critical questions that you should be asking about your IT strategy, and steps to help you achieve your modernisation goals faster.

Get critical questions for your IT strategy

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