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How a Unified Approach to Support and Services Can Improve IT Outcomes
5 min read
How a Unified Approach to Support and Services Can Improve IT Outcomes
Pat Phelan
Pat Phelan
VP, Market Research
5 min read

Modernizing IT support and services should be a part of IT modernization Enterprise applications are changing at a more rapid pace than ever. The result is that many enterprises have hybrid-driven, multivendor IT environments. This creates a challenge for the IT organization — how to effectively operate, manage, and support an increasingly complex technology portfolio. […]

IT Hero: The CISO
3 min read
IT Hero: The CISO
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

Jim Hillier is currently the director and principal advisor for security in the Office of the CTO at Rimini Street, but for years he served as Chief Information Security Officer (CISO) for a number of organizations. It’s a job that has changed over the years as the Internet of Things (IoT) developed, and today looks […]

IT Hero: Systems Administrator
3 min read
IT Hero: Systems Administrator
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

The systems administrator’s job is Nonstop As a lead systems administrator with Rimini Street, Dustin Jaeger, is part of an infrastructure team that serves internal customers almost exclusively. Its job is to ensure business continuity every second of every day, especially in case of a disaster. The team’s buzzword is “high availability” as represented by […]

How IT Leaders are Coping with 2022 Recession Concerns
4 min read
How IT Leaders are Coping with 2022 Recession Concerns
Pat Phelan
Pat Phelan
VP, Market Research
4 min read

With a war raging across the ocean, a looming European energy crisis this winter, and inflation numbers refusing to subside, the macroeconomic environment has caused enterprise IT leaders to rethink their strategies. Earlier this summer, we wrote on the impact that an economic recession and ongoing technology talent shortage can have on organizations, and according […]

Filling the Need For Non-Cloud ERP Managed Security Services
3 min read
Filling the Need For Non-Cloud ERP Managed Security Services
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

Where are the managed security services providers for non-cloud ERP? It’s not difficult to locate a managed services provider (MSP) eager to pull you into the latest versions of Oracle’s and SAP’s cloud-based ERPs and business applications suites. But it’s a different situation entirely to try finding a managed security services provider (MSSP) capable of […]

Prioritizing and Cutting Costs to Meet Transformation Challenges
3 min read
Prioritizing and Cutting Costs to Meet Transformation Challenges
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

Rimini Street CEO provides global perspective to Brazilian executives Businesses worldwide are pressing their IT departments to accelerate digital transformation, but few are providing sufficient funds to support those efforts. That was the message that Rimini Street CEO and Chairman, Seth Ravin, delivered to executives in Brazil recently as he explained how they can fund […]

IT Hero: Security Architect
3 min read
IT Hero: Security Architect
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

Security architects are broadly knowledgeable and highly valuable assets in the cybersecurity field. They secure the overall corporate environment with layered security by implementing defense-in-depth measures. When providing services, they make sure that all services to a customer are secured. Dwayne Thaele, principal product manager for information security at Rimini Street, has extensive experience in security […]

When Tech Talent Shortage Meets Economic Downturn
3 min read
When Tech Talent Shortage Meets Economic Downturn
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

“Businesses are moving full-speed toward a collision,” warns Pat Phelan, Rimini Street VP, Market Research. “Companies are going to need people during a time of historically low unemployment but at the same time are going to suffer budget cuts due to economic recession.” How CIOs and application leaders manage those two waves will have significant […]

IT Hero: SAP HR Support Guru
3 min read
IT Hero: SAP HR Support Guru
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

David Melling, principal support engineer for SAP HR/UK payroll on the Rimini Street team, has specialized experience that clients depend on as they navigate the frequently changing UK regulatory environment. It’s expertise like his that contributes to Rimini Street’s 4.9/5.0 average customer satisfaction score and creates a loyal client base. Melling has been implementing SAP […]