I speak with IT leaders often about Rimini Street’s partnership with ServiceNow, Inc.®, and one of the most common questions received is, “What’s the value to the customer?” My answer — that depends on you.
My colleague, Marc Thames, Senior. Principal Domain Architect, ServiceNow Platform, and I go in-depth on the Rimini Street and ServiceNow solution, and share how the partnership is delivering tangible results and real innovation for organizations without delays or disruptions.
Making transformation practical
At Rimini Street, we believe transformation should be practical, fast and grounded in your actual business needs, not vendor roadmaps.
That’s why our partnership with ServiceNow is so powerful. It enables organizations to:
- Benchmark the current state with Rimini Consult™, our suite of professional services delivered by experts
- Connect ERP systems to powerful new automation layers
- Build workspaces and dashboards that fit every role
- Apply AI to drive intelligence and speed
- Turn insights into savings, agility and growth
We help you move from reactive to proactive, from silos to visibility, from task-driven to insight-driven. And we do it with a platform that integrates with what you already use.
Value starts with a baseline, but it doesn’t end there
We start by establishing a baseline: a one-time snapshot of your current state. But that’s just the beginning.
Once we unlock the data — leveraging the ServiceNow platform back into a major system of record like an ERP — we begin evaluating core processes. For IT, it used to be mean time to know to mean time to repair. In finance, it’s mean time to ask to mean time to respond. The more we can measure, the more we can manage.
Then, we eliminate steps in workflows, remove swivel-chair processes where the same data gets entered separately across disconnected systems, and shift people from data retrieval to relationship management.
The result? Tasks get automated. Approvals happen faster. Employees are now able to focus on more strategic work, not acting as middleware between systems.
Simplifying the complex
Now, this is usually the moment where clients say, “This all sounds great, but do I really need a team crunching spreadsheets to pull it off?”
Absolutely not.
In fact, one of our core goals is to simplify complexity. I tell IT leaders, “You shouldn’t have to dig through emails, call five people or search through a knowledge base just to answer a simple question.”
Instead, when you work with Rimini Street, you benefits from a single, clean interface — your workspace — where natural language queries and AI do the heavy lifting. You ask a question, and AI scans your documents and systems to provide an immediate, data-backed response in seconds.
That data then flows up to your category managers, financial analysts and eventually, to the executive dashboard level, giving them information they need – faster.
From analyst workspaces to executive control owners
As Marc pointed out during our conversation, there’s a difference between operational workspaces and executive dashboards: “An accounts payable clerk might need to match invoices to POs, while a CFO just wants to see how late payments are running or what our supplier risk looks like before a board meeting.”
And that’s the beauty of the ServiceNow + Rimini Street solution — it supports both.
From line-level workspaces to CXO control towers, we enable a cascading level of visibility. There’s no practical limit to how many personas we can support across your organization.
“We’re building activity-based workspaces for clients where users complete three or four tasks each day, while also offering C-level dashboards for broader insights,” Marc added.
That’s the point: you get role-based experiences that serve both task execution and strategic decision-making.
From task-driven to data-driven
If you’re a frontline employee, the technology helps you work faster and more effectively. If you’re an executive, it equips you with the trend data and operational KPIs you need to plan and make better decisions. That’s where the value starts to compound.
You’re no longer asking, “How many emails did Marc answer today?” Instead, you’re asking, “How are we doing on client response times? How fast are we processing purchase orders? What bottlenecks can we eliminate?”
It’s not just limited to finance or procurement. This model spans the entire enterprise: IT, finance, HR, legal, marketing and more. With our experience across ERP and the flexibility of the ServiceNow platform, Rimini Street can bring this modern, AI-enabled approach into every corner of your business.
Intelligence that drives action
Another critical advantage? Actionable intelligence.
With AI-enabled automation, we’re not just surfacing information: we’re presenting insights that you can act on immediately.
Now you can apply AI to detect potential leakage, contract compliance risks or missed supplier discounts. Instead of having a human review hundreds of contracts, POs and invoices, our AI agents scan everything and highlight the most relevant opportunities.
That’s not theory. That’s real, repeatable business value.
At Rimini Street, we don’t assume value is a one-size-fits-all concept. Through our Rimini Consult offering, we work with clients to help define and envision what real, applied value looks like in their business, whether that means optimizing people, processes or how technology is leveraged.
It’s not about a five-year theoretical transformation. It’s about identifying where you are today and where you need to be in the near term, then backing that up with clear KPIs, intelligent automation and better user experiences that deliver measurable impact.
