Compare SAP Support vs Rimini Street Support

Why is Rimini Support™ for SAP a smart option, and what are the differences in support? Our detailed comparison of the benefits of choosing Rimini Support for SAP vs. SAP support can help answer your questions.

Rimini Street delivers comprehensive support that’s more responsive and facilitates navigation of your own IT roadmap rather than SAP’s. Rimini Support for SAP can save you up to 90% on your total SAP support costs, so you can invest more of your IT budget into innovation. And we can support your current release for 15+ more years from the time you switch to us, with no need for unwanted upgrades or updates.

Rimini Support is led by senior-level software engineers. And while we guarantee a 10-minute response time SLA for critical P1 issues, our average actual response time for P1 and P2 issues is under two minutes. We also include support for custom code and strategic advisory services at no extra cost.

The detailed chart below will help you compare Rimini Street to SAP support.

Support Features	Rimini Support™	SAP Support
Support Services
Product break/fix support
Operational and configuration support
Installation and upgrade support
Global tax, legal, and regulatory updates
Named, regional primary support engineer with an average of 15 years of experience
Vendor-agnostic account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
4-hour target resolution* time SLA for critical cases, including cases involving custom code
Full support with no required upgrades
Full support for customizations for all case priority levels, regardless of development tools used
Personalized performance tuning support
Compatibility and integration support for diversified vendor products and tech stack components in client-tested environments
Full support of current release for at least 15 years from contract date
Advisory Services
Technical, Functional & Application Roadmap Advisory Services
Vendor-agnostic cloud advisory services
License advisory services
Security advisory services
Interoperability advisory services
Impact on Operations
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Compare Support From Rimini Street vs. SAP Support

Support Features

Rimini Support™

SAP Support

Support Services

Product break/fix support

Operational and configuration support

Installation and upgrade support

Global tax, legal, and regulatory updates

Named, regional primary support engineer with an average of 15 years of experience

Vendor-agnostic account management services

10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications

4-hour target resolution* time SLA for critical cases, including cases involving custom code

Full support with no required upgrades

Full support for customizations for all case priority levels, regardless of development tools used

Personalized performance tuning support

Compatibility and integration support for diversified vendor products and tech stack components

Full support of current release for at least 15 years from contract date

Advisory Services

Technical, Functional & Application Roadmap Advisory Services

Vendor-agnostic cloud advisory services

License advisory services

Security advisory services

Interoperability advisory services

Impact on Operations

Significant reduction in operating costs (budget, people, time)

Independence from vendor-dictated roadmap

Calculate your support savings potential

Check out our savings calculator to estimate your maintenance savings potential.

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How can Rimini Street services and support for SAP help you meet your goals?