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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
        • Rimini Govern™ for AI
      • Rimini Smart Path™
        • Support
        • Optimize
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    • Support and services
      • Agentic AI ERP solutions
      • Agentic governance solutions
      • Enterprise software support
      • Managed services
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      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
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    • Education
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  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
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    • What is Third-Party Support?
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Accelerate AI Transformation

Deliver board-level impact with enterprise-wide AI across all systems — in months, not years — with Rimini Street’s proven enterprise software support combined with the ServiceNow AI platform for business.

Request a call
Accelerate AI Transformation

Achieve AI transformation on your timeline

The race to realize the benefits of AI is driven by competitive pressures, rising costs and end user demands. The traditional vendor approach to gain access to new, built-in AI features is through upgrades and replatforming, requiring significant cost, potential disruption and hidden risks to the business. With prolific media and analyst reports of failed implementations, stretched-out timelines, blown-out budgets and low ROI highlighting the flaws of the vendor-driven roadmap, executives want — and need — a better option.

The strategic partnership between Rimini Street and ServiceNow, Inc. offers a smart, self-funded path to speed up AI-enabled business transformation. Leveraging the data-rich assets you already own, you can simply layer AI innovation on top of your existing ERP systems, fast-tracking your organization’s vision for modernized user experiences, faster work processes and higher productivity. And all of this can be done without a single upgrade.

See what AI transformation can do for your business, and how you can maximize the potential of your existing systems to bring forth enterprise-wide AI capabilities of the future into your organization today.

Fast. Focused. Flexible. It’s truly Transformation without Disruption™.

Strategize for success

Strategize for success

Help ensure your AI transformation yields the best outcomes by leveraging our expertise. We’ll discuss your current enterprise software’s AI readiness and implement a framework in support of specific use cases.
Learn how
Modernize existing systems

Modernize existing systems

Take a smarter approach to ERP without costly, disruptive upgrades. Extend the life of your systems for up to 15 additional years, introducing enterprise-wide AI for enhanced functionality.
Learn how
Realize AI ROI faster

Realize AI ROI faster

Look forward to getting a quicker ROI with a stable, optimized ERP coupled with the Now Platform® from ServiceNow. See an almost immediate impact on business outcomes through automated workflows and enhanced visibility.

The Intersection of AI and ERP

Learn how AI and ERP come together to transform enterprise operations. In this expert-led conversation, Eric Helmer and Scott Hays explore the power of data within ERP systems, the reality of vendor limitations and how to help build a secure, business-first strategy for ERP and AI. 

Watch video

The Rise of Agentic AI ERP

Traditional ERP Software is reaching its limits. Discover how to leverage Agentic AI to achieve ERP transformation for enhanced productivity, greater agility and reduced cost.

Read the whitepaper

Take ERP to the next level

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom support services

Get comprehensive support for your current enterprise software portfolio from a proven provider. Enjoy a broader scope of service, including tax, legal and regulatory updates, to keep your ERP running longer.

With Rimini Support™, you gain:

  • Immediate savings of up to 50% on annual maintenance fees, freeing up funds for innovation
  • Support from a global team of experienced engineers, available in eight languages
  • Average response time of <2 minutes for P1 and P2 critical issues
Learn about Rimini Support

Hand off the daily management of mission-critical applications, along with the ServiceNow AI platform, to our team of software experts. Enjoy a premium support experience that helps improve operational efficiency.

With Rimini Manage™, you gain:

  • Flexibility to choose between unlimited and variable resource models
  • Comprehensive management, maintenance, upgrades and integrations
  • Root-cause analysis to address and prevent recurring issues
Learn about Rimini Manage

Leverage world-class consulting services from our talented, highly tenured professionals. Receive the help you need to help resolve your most challenging IT issues, including security, interoperability and integration.

With Rimini Consult™, you gain:

  • Targeted solutions to future-proof your technology for maximum value
  • Process innovation across HR, finance, supply chain and marketing for better UX
  • IT roadmap and strategy development to help ensure the best path forward
Learn about Rimini Consult

Mitigate the risks of an increasingly complex threat landscape for peace of mind. Leverage our innovative security solutions to help protect your enterprise software, even releases no longer receiving vendor updates.

With Rimini Protect™, you gain:

  • Proactive, zero-day protection for entire classes of vulnerabilities
  • Fast, cost-effective security solutions tailored to your ecosystem and needs
  • Increased threat mitigation without system downtime, helping ensure business continuity
Learn about Rimini Protect

Achieve legacy modernization with not only our AI integration services but also our interoperability solutions. Future-proof your enterprise software by helping ensure seamless compatibility with best-fit technologies.

With Rimini Connect™, you gain:

  • Accelerated IT modernization without costly, time-consuming regression testing and upgrade cycles
  • Freedom to integrate new versions of email, Java, OS and browsers
  • Fast, simple implementation without any changes to vendor code
Learn about Rimini Connect

Improve uptime and help keep your business-critical systems running smoothly with proactive monitoring and health check solutions. Resolve issues before they become critical to avoid costly, complicated fixes.

With Rimini Watch™, you gain:

  • Subscription-based services and turnkey implementations
  • Customized reports and dashboards for real-time system monitoring and visibility
  • Reliable stability of your enterprise software and surrounding environment for innovation
Learn about Rimini Watch

Attain support for your growing IT ecosystem during your transformation journey. Look forward to receiving the same quality and expertise of Rimini Street's support services for even more enterprise software.

With Rimini Custom™, you gain:

  • A proposal tailored to your budget and desired scope of work
  • Guidance and support for improving operational efficiencies
  • Expert orchestration of your systems, helping enable growth and innovation
Learn about Rimini Custom

Hear what our clients have to say

View All Clients
Hear what our clients have to say
Hear what our clients have to say
“

Rimini Street helped us break free from vendor pressure to upgrade and establish IT strategies aligned with our business requirements and operational environments.”

– Sangwook Lee, Director, Head of Information Strategy
Learn more
Hear what our clients have to say
Hear what our clients have to say
“

Rimini Street reduced our SAP costs, so now we can invest the savings in new technologies without adding to the budget. We have the same budget that we had when we were working with SAP, but now I can do more with it.”

– Prashant Kumar, CTO
Learn more
Hear what our clients have to say
Hear what our clients have to say
“

We plan to double our business in the coming years. To achieve this, we need innovation and outstanding technology solutions. We see the Rimini Smart Path™ as a powerful tool to help us fuel that growth.”

– Nobuo Norisue, Representative Director and Chief Executive Officer, AUTOBACS Digital Initiative Co., Ltd. and Information Technology General Manager
Learn more

Additional resources

Years of Proven Results Drive Continued Partnership Between Pyung Hwa Holdings and Rimini Street
Press Release
Years of Proven Results Drive Continued Partnership Between Pyung Hwa Holdings and Rimini Street

Leading Korean automotive parts manufacturer achieves 50% annual maintenance savings, improved service responsiveness and long-term stability for its highly customized SAP and Oracle environments LAS VEGAS – October 13, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware…

Read press release
3 Key Insights from the 2026 IT Virtualization Survey for VMware Users
Blog
3 Key Insights from the 2026 IT Virtualization Survey for VMware Users
Dee-Dee Atta
Dee-Dee Atta
Director - VMware Product Marketing
5 min read

The IT virtualization landscape is undergoing its most significant disruption in over a decade. Following Broadcom’s acquisition of VMware and subsequent licensing overhauls, leaders have had to reevaluate their IT infrastructure plans. It’s no longer just about optimization — it’s about organizational strategy, cost mitigation and independence. A new global study from Unisphere Research, in […]

Read blog
Enterprise AI Implementation That Works: 3 Lessons from a Defense-Sector Catalog Modernization
Blog
Enterprise AI Implementation That Works: 3 Lessons from a Defense-Sector Catalog Modernization
George Goosen
George Goosen
GVP, Innovation Solution Delivery
5 min read

I spend a lot of time with organizations that are under real pressure to prove AI can deliver more than a polished demo. That pressure is even greater in highly regulated environments, where every new capability has to clear a higher bar for security, governance, auditability and operational control. That’s why this project stands out […]

Read blog
Infographic: 2026 IT Virtualization Survey Results
Infographic
Infographic: 2026 IT Virtualization Survey Results
Read Infographic
The CIO’s Vision for SAP: A Stable Core and Freedom to Innovate
eBook
The CIO’s Vision for SAP: A Stable Core and Freedom to Innovate
Read eBook
2026 IT Virtualization Survey: What’s Next for VMware Users
Webinar
2026 IT Virtualization Survey: What’s Next for VMware Users
Watch Webinar
2026 IT Virtualization Survey: What’s Next for VMware Users  
Research Report
2026 IT Virtualization Survey: What’s Next for VMware Users  
Read Research Report
New Global Survey Finds Majority of VMware Users Are Choosing Alternative Paths for Cost Control, Roadmap Flexibility and Better Support
Press Release
New Global Survey Finds Majority of VMware Users Are Choosing Alternative Paths for Cost Control, Roadmap Flexibility and Better Support

Rimini Street and DBTA/Unisphere Research survey finds 66% are already using or are considering third-party support LAS VEGAS – October 6, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced findings from the 2026 IT…

Read press release
Rimini Manage™ in Action: Real Client Stories, Real Business Impact
eBook
Rimini Manage™ in Action: Real Client Stories, Real Business Impact
Read eBook

Ready to pursue digital IT transformation?

Contact Rimini Street today to learn how we can help you maximize your investments and achieve your transformation objectives on your timeline.

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