Client Profile
Dean Foods is one of America’s largest processors and direct-store distributors of fluid milk marketed under more than 50 local and regional dairy brands and private labels. The company distributes ice cream, cultured products, juices, teas, bottled water, and other products.
Industry
Wholesale & Distribution
Geography
Dean Foods has approximately 70 manufacturing facilities and distributes product across the United States.
Revenue
USD $8.1 billion
Employees
17,000
Applications
JD Edwards EnterpriseOne 9.0, JD Edwards World A8.1
Technology Platforms
IBM V5R4 and V6R1
Visit Client Website
Client Story

Challenges

As one of the largest national milk packagers and distributors, Dean Foods relies on its workhorse JD Edwards EnterpriseOne system to manage financial operations and reporting. In its efforts to focus more attention on bringing the benefits of information technology to the top line, the IT team needed to reduce the cost of maintaining systems under vendor support and redirect savings to new business intelligence initiatives.

Rimini Street Solution

After discussions with industry peers, Dean Foods realized that independent support from Rimini Street offered a clear opportunity to reduce costs and improve support quality, enabling IT to focus on innovation. Noting that Rimini Street engineers exemplify a consistent “no excuses” approach to solving problems, the company is now comfortable with diverting resources to internal programs that support business growth. With a stable, smooth-running JD Edwards system, the IT team can plan and execute a Business-Driven IT Roadmap with strategic assistance from Rimini Street Primary Support Engineers (PSEs).

Client Results

  • Received support during a major upgrade of the JD Edwards environment — including guidance on upgrading the software, techniques for avoiding conflicts with other layers of the technology stack, and resolution of issues that arose after upgrading.
  • Redirected savings gained from independent support and the ability to avoid unnecessary upgrades into strategic initiatives in business intelligence and master data platforms.
  • Relied on technology insights from Rimini Street to increase the value of the existing JD Edwards platform as the company plans for future enhancements and projects.