As one of the largest national milk packagers and distributors, Dean Foods relies on its workhorse JD Edwards EnterpriseOne system to manage financial operations and reporting. In its efforts to focus more attention on bringing the benefits of information technology to the top line, the IT team needed to reduce the cost of maintaining systems under vendor support and redirect savings to new business intelligence initiatives.
After discussions with industry peers, Dean Foods realized that independent support from Rimini Street offered a clear opportunity to reduce costs and improve support quality, enabling IT to focus on innovation. Noting that Rimini Street engineers exemplify a consistent “no excuses” approach to solving problems, the company is now comfortable with diverting resources to internal programs that support business growth. With a stable, smooth-running JD Edwards system, the IT team can plan and execute a Business-Driven IT Roadmap with strategic assistance from Rimini Street Primary Support Engineers (PSEs).
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