Compare Rimini Street Support vs Oracle Support

What are the differences, and why is Rimini Support™ for Oracle a smart option? To answer these questions and others you may have, we’ve put together a detailed comparison of the benefits of choosing Rimini Support for Oracle vs. Oracle support.

Rimini Street delivers more responsive, more comprehensive software support and enables you to navigate the IT roadmap of your choice. Rimini Support for Oracle can save you up to 90% on your total Oracle support costs — with no required software upgrades or updates — so you can invest more of your IT budget into innovation.

Rimini Support is led by senior-level software engineers who average actual response times under two minutes for critical P1 and P2 issues. We also include support for custom code and strategic advisory services at no extra cost.

The detailed chart below will help you compare Rimini Street to Oracle support.

Support Features	Rimini Support™	Oracle Premier and Extended Support	Oracle Market Driven Support
Support Services
Application and documentation fixes			Newly discovered only
Operational and configuration support
Installation and upgrade support
Global tax, legal, and regulatory updates			Selected regions only
Named, regional primary support engineers average 15 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Rimini Street vs. Oracle Support

Compare support from Rimini Street vs. Oracle support

Support Features

Rimini Support™

Oracle Premier and Extended Support

Oracle Market Driven Support

Support Services

Application and documentation fixes

Newly discovered only

Operational and configuration support

Installation and upgrade support

Global tax, legal, and regulatory updates

Selected regions only

Named, regional primary support engineers average 15 years of experience

Account management services

10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications

Full support with no required upgrades

Customization support

Performance support

Interoperability and integration support

Full support of current release for at least 15 years from contract date

Strategic Services

Technical, functional, and application roadmap advisory services

Cloud advisory services

License advisory services

Security advisory services

Interoperability and integration advisory services

Impact on Resources

Significant reduction in operating costs (budget, people, time)

Independence from vendor-dictated roadmap

Calculate your support savings potential

Check out our savings calculator to estimate your maintenance savings potential.

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