Compare Rimini Support™ to Microsoft Support
Support Features |
Rimini Street |
Microsoft Support |
|---|---|---|
Support Services |
||
Repository and documentation fixes |
||
Operational and configuration support |
||
Installation and upgrade support |
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
Account management services |
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
Full support with no required upgrades |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Full support of current release for at least 15 years from contract date |
|
|
Strategic Services |
||
Technical, functional, and application roadmap advisory services |
|
|
Cloud advisory services |
|
|
License advisory services |
|
|
Security advisory services |
|
|
Interoperability and integration advisory services |
|
|
Monitor and check advisory services |
|
|
Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
|
Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
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Clients can avoid low ROI software upgrades and migrations, achieve a reduction in total IT support costs by up to 90% and leverage full potential of existing systems without re-platforming LAS VEGAS – August 22, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation solutions, and […]
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