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EBSCO Industries Inc. Chooses Rimini Street for Salesforce Application Management Services

Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products

LAS VEGAS, March 14, 2019 Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that EBSCO Industries, a global holding company with more than 26 business units around the world, has chosen Rimini Street Application Management Services (AMS) for Salesforce to maximize the value and ROI of their Salesforce investment. EBSCO has been successfully leveraging Rimini Street support for its SAP system since 2015, and has now expanded their Rimini Street support service scope to include its Salesforce system.

EBSCO Leverages Rimini Street AMS for Salesforce

Many of EBSCO’s business units use Salesforce to help grow their business, and they want to maximize the effectiveness of their Salesforce investment. EBSCO selected Rimini Street’s AMS for Salesforce for the same high quality support, ultra-responsive service, creative problem solving and support for customizations that they were already enjoying with their Rimini Street support for SAP.

“Our company is made up of numerous business divisions that operate independently of each other, but we were looking to optimize our systems and where possible offer leveraged shared services either at a better cost, speed or quality than any business unit can provide individually. When we heard that Rimini Street could provide its premium-level service for our Salesforce system, in addition to the high quality support they already provide for our mission-critical SAP system, we were excited by the opportunity to unify our service,” said Bryan Bee, vice president, Enterprise IT Systems, EBSCO. “When we first switched to Rimini Street in 2015, our goal was to enable EBSCO’s businesses to optimize their profit position while making IT ‘easy’ with demonstrative value. Rimini Street has helped us deliver on this goal, providing an ultra-responsive support model that allows us to maximize the investments in our SAP platform – all at half the previous cost. Leveraging Rimini Street’s Application Management Services for Salesforce was a logical next step.”

Rimini Street Services for Salesforce Drive More Savings, Value and ROI

Rimini Street Application Management Services for Salesforce is a “one stop shop” encompassing proactive services to keep the Salesforce system operating smoothly, break-fix assistance as needed, and an unlimited quantity of administrative and development tasks that can be selected from a catalog of more than 100 pre-defined services (such as adding a field, dashboard, report, workflow, trigger, etc.). The extensive catalog of services helps clients eliminate their feature request backlog and proactively leverage new features in their Salesforce environment at significant savings.

All clients receive Rimini Street’s ultra-responsive, award-winning support 24x7x365 with a 15-minute guaranteed response time for critical issues, providing clients peace of mind that Salesforce will continually meet their user community needs. In addition, clients are assigned a seasoned Primary Service Engineer (PSE), who is backed by a team of technical experts.   

“EBSCO was in a similar position to many companies who are making significant investments in Salesforce products. Once the products have been implemented, it is challenging to fine-tune the application and drive user adoption and consumption that is so critical to success,” said Seth A. Ravin, CEO, Rimini Street. “With our comprehensive scope of application management services for Salesforce Sales Cloud and Service Cloud products, we enable our clients to save significant costs and maximize the value and ROI of the software. Consistent with all Rimini Street services, our focus is helping clients optimize IT spend, drive innovation and achieve competitive advantage and growth.”  Salesforce, Service Cloud, Sales Cloud and others are trademarks of salesforce.com, inc.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 925 523-7636 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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