Company receives Stevie Award in customer service for fifth consecutive year; honored with two Golden Bridge awards for its premium-level support
LAS VEGAS, April 12, 2016 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail and Oracle Agile PLM, today announced that its customer service team has been honored with several acclaimed awards for delivering excellence in customer service and support. The Company received the Stevie Award for Customer Service Department of the Year, marking the fifth consecutive year that Rimini Street’s outstanding client-centric approach to maintenance and software support has been recognized with a highly sought-after Stevie Award. The Company also earned Customer Service Team of the Year and IT Department of the Year honors from the Golden Bridge Business and Innovation Awards for providing premium-level service and support to its more than 1,300 clients around the globe.
Rimini Street Primary Support Engineers Renowned for Delivering Outstanding Customer Service
Rimini Street’s global service delivery team is made up of hundreds of professionals who support client operations in more than 90 countries worldwide. The Rimini Street service model is specifically designed to place software engineer experts on the front line, directly servicing and supporting each client, with every Rimini Street client assigned a Primary Support Engineer (PSE) with an average of at least 15 years of experience. Rimini Street PSEs, experts in their respective applications and technologies, work closely with each client and therefore gain an understanding of their overall IT environment and operational needs to help ensure prompt resolution of any issues.
Rimini Street’s JD Edwards (JDE) Service Delivery team was honored with the Silver Stevie Award for Customer Service Department of the Year, as well as the Golden Bridge Award for Customer Service Team of the Year. This team supports a wide range of clients worldwide, including many Fortune 500 companies, through a staff of highly experienced, senior engineers. In 2014, the team closed over 1,000 cases with an average satisfaction rating of 4.96 out of a possible five (with five being excellent) and with more than nine out of every 10 satisfaction surveys achieving a perfect score of five out of five.
Rimini Street’s Technology Support Services (TSS) team was recognized with the gold Golden Bridge award for IT Department of the Year. The TSS team helps Rimini Street clients leverage innovative solutions to extend the life of their existing ERP systems without forced, costly and potentially disruptive application upgrades. Rimini Street’s TSS team helps clients save millions of dollars by providing specific technical guidance and solutions to ensure client system interoperability, flexibility, security and compliance. The TSS team won the Golden Bridge award for its work in developing and implementing a patent-pending Rimini Street Smart ProxyTM Server solution, to help a client solve an incompatibility issue between a specific Internet browser they needed to support and their existing ERP system – without having to upgrade their system at all. This technique helped lower the total cost of ownership of the client’s ERP software investment by up to 90%.
“Rimini Street was engineered from the ground up to provide the highest level, best-in-class enterprise software support services for our Oracle and SAP clients, while at the same time delivering maximum value. We are honored that our service teams have been recognized for their passion in delivering the most innovative, expert and relevant enterprise software support in the industry today,” said Seth Ravin, Rimini Street CEO. “With more than 1,300 signed Fortune 500, midmarket and public sector clients around the world, Rimini Street remains committed to delivering the highest value support solutions in the industry.”