Rimini Street Recognized for Excellence in Customer Service with Three Prestigious Awards

Company receives Stevie Award in customer service for fifth consecutive year; honored with two Golden Bridge awards for its premium-level support

LAS VEGAS, April 12, 2016 Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail and Oracle Agile PLM, today announced that its customer service team has been honored with several acclaimed awards for delivering excellence in customer service and support. The Company received the Stevie Award for Customer Service Department of the Year, marking the fifth consecutive year that Rimini Street’s outstanding client-centric approach to maintenance and software support has been recognized with a highly sought-after Stevie Award. The Company also earned Customer Service Team of the Year and IT Department of the Year honors from the Golden Bridge Business and Innovation Awards for providing premium-level service and support to its more than 1,300 clients around the globe.

Rimini Street Primary Support Engineers Renowned for Delivering Outstanding Customer Service

Rimini Street’s global service delivery team is made up of hundreds of professionals who support client operations in more than 90 countries worldwide. The Rimini Street service model is specifically designed to place software engineer experts on the front line, directly servicing and supporting each client, with every Rimini Street client assigned a Primary Support Engineer (PSE) with an average of at least 15 years of experience. Rimini Street PSEs, experts in their respective applications and technologies, work closely with each client and therefore gain an understanding of their overall IT environment and operational needs to help ensure prompt resolution of any issues.

Rimini Street’s JD Edwards (JDE) Service Delivery team was honored with the Silver Stevie Award for Customer Service Department of the Year, as well as the Golden Bridge Award for Customer Service Team of the Year. This team supports a wide range of clients worldwide, including many Fortune 500 companies, through a staff of highly experienced, senior engineers. In 2014, the team closed over 1,000 cases with an average satisfaction rating of 4.96 out of a possible five (with five being excellent) and with more than nine out of every 10 satisfaction surveys achieving a perfect score of five out of five.

Rimini Street’s Technology Support Services (TSS) team was recognized with the gold Golden Bridge award for IT Department of the Year. The TSS team helps Rimini Street clients leverage innovative solutions to extend the life of their existing ERP systems without forced, costly and potentially disruptive application upgrades. Rimini Street’s TSS team helps clients save millions of dollars by providing specific technical guidance and solutions to ensure client system interoperability, flexibility, security and compliance. The TSS team won the Golden Bridge award for its work in developing and implementing a patent-pending Rimini Street Smart ProxyTM Server solution, to help a client solve an incompatibility issue between a specific Internet browser they needed to support and their existing ERP system – without having to upgrade their system at all. This technique helped lower the total cost of ownership of the client’s ERP software investment by up to 90%.

“Rimini Street was engineered from the ground up to provide the highest level, best-in-class enterprise software support services for our Oracle and SAP clients, while at the same time delivering maximum value. We are honored that our service teams have been recognized for their passion in delivering the most innovative, expert and relevant enterprise software support in the industry today,” said Seth Ravin, Rimini Street CEO. “With more than 1,300 signed Fortune 500, midmarket and public sector clients around the world, Rimini Street remains committed to delivering the highest value support solutions in the industry.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

About the Stevie and Golden Bridge Awards

The Stevie Awards are recognized as the world’s top honors for business development, contact center, customer service and sales professionals, focused on the achievements and positive contributions of organizations and working professionals worldwide. More than 2,100 nominations were evaluated for the awards this year; the winners for the Sales & Customer Service Award were honored on March 4, 2016, in Las Vegas.

The Golden Bridge Awards are an annual global business and innovations program honoring achievements in every industry around the world. The Golden Bridge Awards program recognizes the world’s best in areas such as organizational performance, products and services, innovations, executives and management teams, and customer satisfaction programs.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media relations contact:

Janet Ravin

Rimini Street, Inc.

+1 702-285-3532 pr@riministreet.com