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Rimini Street Honored with Multiple Customer Sales and Service World Awards

Company earns four awards for delivering exceptional customer service

LAS VEGAS, September 10, 2019 Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced it has been recognized with four 2019 Customer Sales and Service World Awards®, including gold awards for Milestone of the Year in the Customer Service category and Customer Service Outstanding Performance of the Year in the Information Technology Service category. Rimini Street secured additional awards for Customer Service Leadership of the Year and Customer Service Team of the Year – Front-Line in the Information Technology category. The Customer Sales and Service Awards program encompasses the world’s best in Sales and Service or Contact Center individuals, teams, departments, and achievements.

Company Recognized for Outstanding Customer Service

The Global Support Team at Rimini Street is focused on delivering ultra-responsive, high-quality service to the Company’s nearly 1,900 global clients. As part of the Global Support Team process, each action taken by a Global Support team member is recorded as a ‘Milestone.’ Milestones inform clients of the exact status of any case they have logged, allowing them to see the detailed progress from case inception to case resolution, and are delivered by engineers in local languages including English, French, German, Hebrew, Japanese, Korean, Mandarin, Portuguese, and Russian.

Rimini Street received gold awards for Milestone of the Year in the Customer Service category with the Global Support team delivering over 8,500 on-time milestones per week on a 24-hour clock. The team has designed and currently operates a system known as ‘Mission Control’ where the real-time progress of cases around the world are tracked by a team running 24-hours a day, 7-days a week ensuring that support is delivered on-time for 100% of the Company’s clients around the world.

Rimini Street took home a second gold award for the Customer Service Outstanding Performance of the Year in the Information Technology Service category. The Global Support team closed more than 29,300 cases with an average client satisfaction rating of 4.8 out of 5.0, where 5.0 is “excellent.” This client feedback loop provides a way to monitor client satisfaction and continuously improve client satisfaction.

In addition to the Company and support team awards, Craig Mackereth, group vice president, Global Support, was honored with The Customer Service Leadership of the Year award for training and leading his team to accomplish these outstanding results.

Global SAP Support Team Recognized with Award Win

Focusing on the customer experience is a key component to the success of the Rimini Street Global SAP Support Team, and over the past three years, this team has consistently achieved an average 4.8 out of 5.0 client satisfaction rating. This team also closed nearly 10,000 cases with an average response time of less than 5 minutes and, as a result, was awarded the Customer Service Team of the Year – Front-Line in the Information Technology category.

“We are committed to delivering best-in-class support for our clients and ensuring they receive the maximum value from their current software releases,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “We are honored to receive this level of acknowledgment for our client service with these awards.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

About the Customer Sales and Service World Awards

Customer Sales and Service World Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldawards.com.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 925 523-7636 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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