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Rimini Street Honored with Multiple 2017 Customer Sales and Service World Awards®

Company’s commitment to customer service excellence continues to gain recognition with three more awards

LAS VEGAS, August 28, 2017 Rimini Street, Inc., a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP software products, today announced that it was recognized with three 2017 Customer Sales and Service World Awards for Customer Service Management Team of the Year, Customer Service Leadership of the Year, and Customer Service & Contact Center Department of the Year. These are just the latest accolades awarded to Rimini Street this year recognizing the Company’s continued dedication to client service excellence.

Customer Service Awards and Achievements

Rimini Street’s Global Siebel Service Delivery team was named Customer Service Management Team of the Year for their achievements in providing unmatched software support coverage to the Company’s global clients over the past 12 months. The team’s average response times for critical cases (P1) was under five minutes and, as a result, the global team earned a near-perfect average client satisfaction score of 4.96 out of a 5.0 (with 5.0 being “excellent”).

A second award was presented to Craig Mackereth, Rimini Street’s group vice president of Global Application Support, who was recognized for his customer service leadership for a third time this year. Named a winner in the category of Customer Service Leadership of the Year, Mackereth is responsible for developing and managing the delivery of Rimini Street support services for Oracle and SAP globally. He was recognized for overseeing a team that closed 26,605 cases, with an average response time of less than five minutes and a high average client satisfaction rating of 4.8 out of 5.0.

Another award was presented to Rimini Street’s Global Service Delivery department in the Customer Service & Contact Center Department of the Year category. The department is made up of hundreds of support engineers located in every major region across the globe, who support client operations in 117 countries. This team resolved more than 19,000 very complex Tier 3 cases in 2016, while maintaining an overall client satisfaction score of 4.8 out of 5.0.

“Service has always been a relentless passion at Rimini Street and our engineers strive to provide the best support service experience possible for our clients,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “As the Company that is ‘Engineered for Support,’ Rimini Street will continue to build on the innovative, robust support model that has helped us deliver ultra-responsive service, high client satisfaction and enabled us to stay singularly focused on the success of our clients.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Over 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

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Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation (including our pending appeal of the permanent injunction) or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 7, 2019, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 925 523-7636 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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