Company’s commitment to customer service excellence continues to gain recognition with three more awards
LAS VEGAS, August 28, 2017 – Rimini Street, Inc., a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP software products, today announced that it was recognized with three 2017 Customer Sales and Service World Awards for Customer Service Management Team of the Year, Customer Service Leadership of the Year, and Customer Service & Contact Center Department of the Year. These are just the latest accolades awarded to Rimini Street this year recognizing the Company’s continued dedication to client service excellence.
Customer Service Awards and Achievements
Rimini Street’s Global Siebel Service Delivery team was named Customer Service Management Team of the Year for their achievements in providing unmatched software support coverage to the Company’s global clients over the past 12 months. The team’s average response times for critical cases (P1) was under five minutes and, as a result, the global team earned a near-perfect average client satisfaction score of 4.96 out of a 5.0 (with 5.0 being “excellent”).
A second award was presented to Craig Mackereth, Rimini Street’s group vice president of Global Application Support, who was recognized for his customer service leadership for a third time this year. Named a winner in the category of Customer Service Leadership of the Year, Mackereth is responsible for developing and managing the delivery of Rimini Street support services for Oracle and SAP globally. He was recognized for overseeing a team that closed 26,605 cases, with an average response time of less than five minutes and a high average client satisfaction rating of 4.8 out of 5.0.
Another award was presented to Rimini Street’s Global Service Delivery department in the Customer Service & Contact Center Department of the Year category. The department is made up of hundreds of support engineers located in every major region across the globe, who support client operations in 117 countries. This team resolved more than 19,000 very complex Tier 3 cases in 2016, while maintaining an overall client satisfaction score of 4.8 out of 5.0.
“Service has always been a relentless passion at Rimini Street and our engineers strive to provide the best support service experience possible for our clients,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “As the Company that is ‘Engineered for Support,’ Rimini Street will continue to build on the innovative, robust support model that has helped us deliver ultra-responsive service, high client satisfaction and enabled us to stay singularly focused on the success of our clients.”