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Rimini Street Named IT Company of the Year

Seven recent awards highlight Company’s industry leadership, community involvement and continued dedication to customer service

LAS VEGAS, October 26, 2017Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that it won seven Golden Bridge Awards for 2017, including gold awards for Company of the Year and Customer Service Department of the Year, both in the IT Services category. In addition, Rimini Street earned awards for Corporate Social Responsibility Program of the Year, Fastest Growing Company of the Year, Customer Service Team of the Year and Brand Awareness Video. Rimini Street was also one of only five companies to win the Grand Trophy award for outstanding performance in three or more award categories.

The annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, customer satisfaction programs, and more, from every major industry in the world. Winners were announced in San Francisco on September 18, 2017.

Rimini Street Maintains Position as Leader and Innovator in Software Support Market

Since the Company was founded over 12 years ago, Rimini Street has focused on delivering a breadth of innovative, premium-level enterprise software support services beyond those generally available in standard vendor support programs, and provided at a 50 percent savings compared to the vendor’s annual fees for standard support.

The Company of the Year Award confirms Rimini Street’s position as a leader and innovator in the software support market, as measured by the Company’s growth and expansion in 2016. This included the addition of support services for SAP HANA Database and Oracle ATG Web Commerce and the increase of its global footprint with the opening of offices in Osaka, Seoul, Melbourne and Stockholm. Rimini Street was also named Fastest Growing Company of the Year based on its reported full fiscal year 2016 financial results. Earlier this year, Rimini Street also won the Stevie Award for Most Innovative Tech Company of the Year in the 2017 American Business AwardsSM.

Rimini Street was also awarded Corporate Social Responsibility Program of the Year for demonstrating commitment and support to the communities where its employees live and work around the world. Since 2015, through the Rimini Street Foundation, which is funded exclusively by Rimini Street, the Company has donated to dozens of charities in many countries and its employees have performed significant volunteer activities around the world.

Multiple Customer Service Award Wins

Rimini Street’s Global Service Delivery and Global Siebel Service Delivery teams were once again recognized for their continued customer service excellence. To earn the gold award for Customer Service Department of the Year, Rimini Street’s Global Service Delivery team achieved an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being “excellent”) in 2016, while keeping initial average response times for critical cases (P1) under five minutes and resolving more than 19,000 very complex Tier 3 cases.

In addition, Rimini Street’s Global Siebel Delivery team won the Customer Service Team of the Year award for their efforts in delivering ultra-responsive, premium-level services to clients worldwide. This earned the team the highest client satisfaction scores in the Company, a near-perfect 4.96 out of 5.0, and helped it achieve average response times of less than five minutes for critical issues.

Rimini Street was also recognized for its marketing efforts with a gold award in the Video – Brand Awareness category.

“Focused, relentless commitment to our clients’ success has been Rimini Street’s core mission since our founding 12 years ago, and we are honored to once again be recognized for these efforts, including being named Company of the Year,” said Seth A. Ravin, Rimini Street CEO. “Rimini Street helps clients maximize the value from their existing IT investments, providing a competitive advantage and additional leverage to grow their businesses.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

About the Golden Bridge Awards

Golden Bridge Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about Golden Bridge Awards at www.goldenbridgeawards.com.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media relations contact:

Michelle McGlocklin

Rimini Street, Inc.

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