Leading Japan IT solutions company leverages savings from independent support to invest in new value-add services for customers
LAS VEGAS, August 24, 2017 – Rimini Street, Inc., a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP software products, today announced that Saison Information Systems (SISCO) has switched to Rimini Street support for its SAP ERP application. By switching to Rimini Street support, SISCO successfully optimized resources which are required to maintain and operate its SAP ERP system and, as a result, freed up resources to allocate for strategic initiatives that will deliver more value to their organization. SISCO’s business has been running their SAP system since 2006, and the company is now on release ECC 6.0.
“At the time of its introduction, we were completely satisfied with the functionality of our SAP system in terms of the automation of in-house mechanisms to carry out tasks, and found that it met our business needs perfectly,” said Shuji Takahashi, director, Information Systems Department, SISCO. “On the other hand, we felt it was a huge disadvantage to keep paying costly fixed expenses for its maintenance and operation, even though it was running smoothly. We decided we needed to reallocate the resources required for the maintenance and operation of the ERP platform to focus instead on new value-add programs for the business, and this is what brought us to Rimini Street. Today, we enjoy premium-level support from our dedicated support engineer, and this gives us confidence to allocate resources towards other initiatives that will deliver more value to our organization, instead of spending resources on support of our system.”
All Rimini Street clients are assigned a dedicated local Primary Support Engineer (PSE) who is responsive to support requests 24/7/365. Rimini Street’s PSEs have an average of 15 years’ experience in the client’s specific ERP software. Clients also receive the Company’s industry-leading SLA, which guarantees a 15-minute response time for critical cases, and guaranteed maintenance for their current system for a minimum of 15 years without a required upgrade.
“As with many of our clients in Japan, Saison Information Systems is focused on maximizing the value of their significant investment in SAP software and optimizing the return on current IT expenditures,” said Yorio Wakisaka, general manager, North East Asia, Nihon Rimini Street. “We are pleased to help our many SAP clients in Japan, including SISCO, to cost-effectively run their current robust SAP releases for a minimum of 15 years, and allocate IT budget to more strategic initiatives that engage customers and drive competitive advantage. With Rimini Street’s proven, award-winning support, our clients can rest assured that their core ERP system is in good hands, so that they are freed up to focus on the more pressing, strategic aspects of their business.”