Compare Rimini Support™ vs. SAP support
Support Features |
Rimini Support ™ |
SAP Support |
|---|---|---|
Support Services |
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Product break/fix support |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
|
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Vendor-agnostic account management services |
|
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
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4-hour target resolution* time SLA for critical cases, including cases involving custom code |
|
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Full support with no required upgrades |
|
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Full support for customizations for all case priority levels, regardless of development tools used |
|
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Personalized performance tuning support |
|
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Compatibility and integration support for diversified vendor products and tech stack componentsin client-tested environments |
|
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Full support of current release for at least 15 years from contract date |
|
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Advisory Services |
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Technical, Functional & Application Roadmap Advisory Services |
|
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Vendor-agnostic cloud advisory services |
|
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License advisory services |
|
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Security advisory services |
|
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Interoperability advisory services |
|
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Impact on Operations |
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Significant reduction in operating costs (budget, people, time) |
|
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Independence from vendor-dictated roadmap |
|
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Maintenance deadlines for key SAP products
Product |
Version/Release |
End of Mainstream
|
|---|---|---|
SAP ECC and Business Suite |
||
SAP ERP (ECC 6.0) |
EHP 0-5 (Enh. Pk 0-5) |
12/31/2025 |
SAP ERP (ECC 6.0) |
EHP 6-8 (Enh. Pk 6-8) |
12/31/2027 |
SAP CRM (Customer Rel' Mgmt) |
7.0 (Business Suite 7) |
12/31/2027 |
SAP SCM (Customer Rel' Mgmt) |
7.0 (Business Suite 7) |
12/31/2027 |
SAP SRM (Customer Rel' Mgmt) |
7.0 (Business Suite 7) |
12/31/2027 |
SAP NetWeaver Platform |
7.5 |
12/31/2027 |
SAP S/4HANA |
||
SAP S/4HANA |
Finance Add-on 1503/1605 |
12/31/2025 |
SAP S/4HANA |
2020 |
12/31/2025 |
SAP S/4HANA |
2021 |
12/31/2026 |
SAP S/4HANA |
2022 |
12/31/2027 |
SAP S/4HANA |
2023 |
12/31/2030 |
Other |
||
SAP BusinessObjects BI |
4.3 (BI Platform) |
12/31/2026 |
SAP BusinessObjects BI |
2025 (new release) |
12/31/2027 |
SAP Business Warehouse |
7.5 (NetWeaver BW) |
12/31/2027 |
SAP BW/4HANA |
1.0/2.0 (initial releases) |
12/31/2025 |
SAP BW/4HANA |
2021 (latest release) |
12/31/2027 |
SAP BPC (Plan & Consolidation) |
10.1 (Microsoft Platform) |
6/30/2026 |
SAP BPC |
10.1 (NetWeaver Platform) |
12/31/2027 |
SAP BPC |
11.1 (for SAP BW/4HANA 2.0) |
12/31/2025 |
SAP BPC |
2021 (for SAP BW/4HANA 2021) |
12/31/2027 |
SAP Global Trade Services |
11 |
12/31/2025 |
SAP Solution Manager |
7.2 (current version) |
12/31/2027 |
SAP Commerce |
(Hybris) On-premise 2205 |
7/31/2026 |
SAP HANA (Database) |
2.0 SPS05 (Long-term Support) |
12/31/2025 |
SAP HANA (Database) |
2.0 SPS07 (latest LTS) |
4/30/2028 |
Additional resources
For CIOs and CFOs running SAP, the most pressing question today isn’t whether to modernize but whether modernization truly requires another forced migration. SAP often presents its customer base as if everyone is on a single, linear journey, moving toward the same destination. In reality, the landscape is far more varied. Organizations have different operating […]
LAS VEGAS – April 1, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced first quarter debt reduction activities and a recent amendment to its credit agreement. Debt reduction activities during the first quarter of 2026 […]
South Korea’s top car rental company cuts IT costs, boosts flexibility and powers digital transformation with long-term savings and robust services powered by Rimini Support™ for SAP and Oracle LAS VEGAS – March 31, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for […]
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