Compare Rimini Support™ to Microsoft Support
Support Features |
Rimini Street |
Microsoft Support |
|---|---|---|
Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
Account management services |
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
Full support with no required upgrades |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Full support of current release for at least 15 years from contract date |
|
|
Strategic Services |
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Technical, functional, and application roadmap advisory services |
|
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Cloud advisory services |
|
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License advisory services |
|
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Security advisory services |
|
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Interoperability and integration advisory services |
|
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Monitor and check advisory services |
|
|
Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
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Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
Featured resources
How strategic decisions drive ERP operational efficiency and cost optimization What You’ve Been Told about ERP Upgrades — and What’s Missing from the Story For decades, ERP vendors have shaped the narrative around upgrades, promoting the idea that staying on the latest release is synonymous with innovation, security and progress. IT leaders have found that […]
Executives face growing pressure to deliver AI-driven transformation while navigating rising costs, increasing risk and shortages in skilled IT talent LAS VEGAS – December 16, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support provider for […]
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