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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
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Contact us

Maximize the Value of Your ERP Investment

Extend the useful life of your mission-critical system for up to 15 years to achieve top and bottom-line growth by partnering with the global leader of third-party support for Oracle, SAP, VMware® and more.

Learn what to expect from us Request a call
Maximize the Value of Your ERP Investment

Maintain stable ERP investments for up to 15 years

When an existing ERP release is stable, robust and customized to fit your needs, abandoning it and taking on additional risks to the business with new technology is not a cost-effective path toward growth and innovation. Instead, enable your proven ERP system to become the foundation for new business innovation with Rimini Street’s globally recognized, award-winning third-party support and innovation solutions. Upon signing, you immediately begin to lower your Total Cost of Ownership (TCO), avoiding the expense of an unnecessary upgrade or reimplementation. Join thousands of organizations that have saved more than $9B to date with help from Rimini Street. We helped deliver a stronger ROI for their ERP investments — now it’s your turn.

Stay compliant without upgrades

Stay compliant without upgrades

Keep your systems compliant with tax, legal and regulatory updates from Rimini Street. Without costly, disruptive upgrades, you can extend the life of your existing ERP and database, worry-free.
Reduce your TCO

Reduce your TCO

Maximize the payback from your ERP investments. Instead of incurring new costs by constantly upgrading, maintain system functionality, compliance and compatibility with better support and greater savings.
Accelerate your innovation

Accelerate your innovation

Keep your data-rich ERP running longer, ready to supply the information needed to fuel AI and other projects that can provide competitive differentiation and business optimization on your timeline.

C-suite Imperatives: Evolving IT and Enterprise Investments

See why ERP upgrades ranked lowest in tech investment value by 3,000 CFOs and CIOs, and why 87% of CIOs agree that historical data is the secret sauce to getting maximum value out of AI projects for ERP.  

Read the report

Future-proof and maximize the potential of your ERP

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Immediate savings of up to 50% on your existing annual software maintenance fees
  • Award-winning software support from a global team of experienced engineers
  • Tax, legal and regulatory updates to keep existing software compliant
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Proactive support to reduce backlog of tickets
  • Focus on resolving issues through root-cause analysis
  • Predictive pricing with unlimited tickets
Learn about Rimini Manage

Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Process analysis and solutions for future-proofing your technology
  • Opportunity to optimize, evolve and transform your systems for a better ROI
  • Enhanced functionality with custom project implementation
Learn about Rimini Consult

Mitigate the increasing risks of today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Increased risk mitigation without system downtime
  • Personalized protection for your unique environment
  • Continuous enhancement of your security posture
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use nearly any technology with it.

With Rimini Connect, you gain:

  • Ability to level up existing software with the latest technologies
  • Continuous modernization without code changes
  • Avoidance of vendors’ often conflicting compatibility matrices
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues ahead of time, preventing the need for complicated and costly fixes.

With Rimini Watch, you gain:

  • Prevention of misconfigurations or performance issues
  • Best practices for maintaining ERP systems long term
  • Enhanced stability of enterprise software and surrounding environment
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Extraordinary solutions based on your budget
  • Customized path to competitive advantage and growth
  • Guidance and support for improving operational efficiencies
Learn about Rimini Custom

Hear what our clients have to say

OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Watch video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
Read story
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
Read story
Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
OSG Corporation
Federation University
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh

Additional resources

Demystifying the Misperceived Risks of Third-Party Support
Video
Demystifying the Misperceived Risks of Third-Party Support
Watch Video
The Benefits of One End-to-End Software Support Partner
Video
The Benefits of One End-to-End Software Support Partner
Watch Video
How to Achieve ERP Transformation Now
Video
How to Achieve ERP Transformation Now
Watch Video
A CIO’s Guide to Winning in a Volatile Market
Blog
A CIO’s Guide to Winning in a Volatile Market
Joe Locandro
Joe Locandro
EVP & Global Chief Information Officer
5 min read

Volatility. It’s here to stay for the next unforeseen number of years, so get comfortable with the uncomfortable. While some may argue that planning in today’s market is impossible to do, the most effective way to navigate and win is to take a pragmatic approach to investments, risk management and workforce planning.   As a seasoned […]

Read Blog
Your SAP Support Clock May Be Ticking Faster Than You Think
Blog
Your SAP Support Clock May Be Ticking Faster Than You Think
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
2 min read

If you’re running SAP ECC 6, your support clock is ticking—perhaps faster than you realize. Not to worry, you’ve got options and we can help. By now, just about every SAP customer knows that 2027 is the end date for ECC 6 mainstream maintenance support. But that’s only half the story. That’s because for half […]

Read Blog
Delivering More Value by Supporting More Software
Blog
Delivering More Value by Supporting More Software
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
2 min read

Need to focus your limited IT resources on innovation while ensuring your complex software portfolio continues to support mission-critical operations? A new service offering called Rimini Custom™ can help. Here’s how. As an IT leader, your purview is growing more—not less—complex every day. In fact, an eye-opening report from Salesforce indicated that, on average, organizations […]

Read Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Ryan Bendana
Ryan Bendana
Senior Director of Global License and Advisory Services
2 min read

Considering an exit plan from your Oracle Unlimited Licensing Agreement (ULA)? Discover how Rimini Street License Services can help you proactively manage compliance risk. With tight IT budgets getting tighter, many Oracle licensees with Unlimited Licensing Agreements (ULAs) may be tempted to consider an exit plan to avoid the pinch of rising support costs. But, […]

Read Blog
New Survey: Why CIOs and CTOs Want a New Model for IT Support and Services
Blog
New Survey: Why CIOs and CTOs Want a New Model for IT Support and Services
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. The results spoke for themselves. Respondents voiced broad dissatisfaction with their support services and models, including issues with support […]

Read Blog
How IT Can Sustain Business Growth and Profitability Amid Economic Uncertainty
Blog
How IT Can Sustain Business Growth and Profitability Amid Economic Uncertainty
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

During most of 2023, business outlook has seemingly ping-ponged between fears of an economic recession and hopes that an almost mythical soft landing—a term some economists use to describe a mild recession with a slight increase in the unemployment rate—will tame inflation without causing negative growth that generally results in high rates of layoffs and […]

Read Blog

Extend the life of your ERP systems

Contact us today and take the first step toward future-proofing your ERP investments.

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