Compare Rimini Support™ to Open Source Support Community
Database Support Features |
Rimini Street |
Open Source Community |
|---|---|---|
Support Services |
||
Repository and documentation fixes |
||
Operational and configuration support |
||
Installation and upgrade support |
||
Named, regional Primary Support Engineers with an average of 15 years’ experience |
|
|
24x7x365 support |
|
|
10-minute guaranteed response SLA for critical P1 cases with 2-hour update communications |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Diagnostics |
|
|
Virtualization support |
|
|
Strategic Services |
||
Technical, functional, and roadmap advisory services |
|
|
Cloud advisory services |
|
|
License advisory services |
|
|
Security advisory services |
|
|
Interoperability and integration advisory services |
|
|
Monitor and health check advisory services |
|
|
Migration advisory services |
|
|
Additional Services2 |
||
Database assessment services |
|
|
Advanced database security services |
|
|
Database management services |
|
|
Database monitoring services |
|
|
Database health check services |
|
|
Database migration services |
|
|
Global Professional Services |
|
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Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
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