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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
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    • Our unique approach
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
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      • See all Oracle
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    • And more
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    Tailored solutions and strategic expertise for your industry’s unique challenges.
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  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
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    A global leader in enterprise software support and services for mission-critical systems
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Personalized Support Account Management Services

Fully leverage your Rimini Street partnership with the trusted expertise and guidance of your dedicated account manager, part of our support account management services.

Learn what to expect from us Request a call
Personalized Support Account Management Services

Enhance your Rimini Street partnership

Rimini Street does more than support your mission-critical systems. Our personalized, consultative services are included with support account management at no additional charge, offering you direct access to technical and business experts who are here to help you get the most out of our software maintenance and support services.

From the beginning of your journey with Rimini Street, you'll have one of our passionate, highly experienced account managers right by your side — not just to get you onboarded but to understand your strategic goals and provide guidance in how to achieve them better, faster and more cost-effectively. We serve as a constant resource for your organization, with our bench of global experts accessible and available anytime.

Wherever you want to go is your business. Getting you there is ours.

Design your strategic roadmap

Design your strategic roadmap

With IT account management, you can turn your list of business needs into a focused, strategic roadmap, enabling progress and acceleration of initiatives such as AI, digital transformation and analytics.
Find out how
Maximize service value

Maximize service value

Derive full value from your engagement. The long list of services and solutions we provide — and are included in your account — help keep your systems secure, performative and aligned to business needs.
Learn more
Get expertise when needed

Get expertise when needed

Look forward to having an account manager as your direct line to a powerful network of technical experts, including solutions architects, engineers, regional CTOs and more — ready when you need them.
Meet our experts

Third-party support provider checklist

Having the right third-party support partner can make all the difference — in support experience, system performance, cost savings and faster business outcomes. Start your assessment with this guide.   

View the list

The Rimini Street team’s breadth of experience, their accountability — it’s like having a security blanket.

Patrick Haley, Sr. Director of Sales Operations, NTT Global Data Centers Americas
Read story

Additional resources

LF Chooses Rimini Street to Optimize ERP Support, Drive Innovation and Transform the Business
Press Release
LF Chooses Rimini Street to Optimize ERP Support, Drive Innovation and Transform the Business

Leading South Korean lifestyle brand turns to Rimini Support™ for its Oracle and SAP enterprise systems to achieve cost savings, improve quality and responsiveness and fund innovation LAS VEGAS – February 3, 2026 – Rimini Street, Inc., (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, […]

Read Press Release
SP Electricity North West Moves from Outages to Outstanding Performance with Rimini Street
Press Release
SP Electricity North West Moves from Outages to Outstanding Performance with Rimini Street

British energy provider reduces overhead costs and eliminates recurring SAP issues by leveraging Rimini Street’s deep ERP expertise and optimization solutions LAS VEGAS – Jan 06, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support provider […]

Read Press Release
Sybase ASE 16.0: The Quiet Giant Facing End of Mainstream Maintenance
Blog
Sybase ASE 16.0: The Quiet Giant Facing End of Mainstream Maintenance
Krista Glantschnig
Krista Glantschnig
Product Marketing Director
2 min read

For decades, Sybase ASE 16.0 has been the database enterprises trust when failure isn’t an option. High-volume telecom switches. Real-time trading and clearing systems. Mission-critical clinical workloads. Intelligence systems that never sleep. These are purpose-built, high-concurrency applications that demand absolute reliability—and ASE has delivered, often with uptime measured in years, not nines. Now mainstream maintenance […]

Read Blog
Understanding VMware Partner Program Changes and Alternatives
Blog
Understanding VMware Partner Program Changes and Alternatives
Dee-Dee Atta
Dee-Dee Atta
Director - VMware Product Marketing
3 min read

As VMware’s partner ecosystem evolves under the Broadcom acquisition, organizations, notably those seeking support for smaller footprints of up to 200 VMware hosts, are seeking ways to maintain reliability and control costs while adapting to new program requirements. Leaders must rethink how they purchase, manage and support their VMware environments going forward, prioritizing agility to […]

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Tidewater Expands Partnership with Rimini Street Following Successful Optimization of Regional ERP and Tax Software Solutions
Press Release
Tidewater Expands Partnership with Rimini Street Following Successful Optimization of Regional ERP and Tax Software Solutions

Partnership launched in Brazil to support Tidewater’s Oracle ERP paved the way for additional projects focused on improved efficiency, innovation and growth LAS VEGAS – December 11, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support […]

Read Press Release
What Is a Composable ERP Strategy and How Does It Benefit Organizations?
Blog
What Is a Composable ERP Strategy and How Does It Benefit Organizations?
Eric Helmer
Eric Helmer
EVP & Global Chief Technology Officer
7 min read

This blog was originally published in October 2022 and was updated in December 2025 The days of the monolithic ERP software are numbered. Organizations are tired of confining their business practices to those purely defined by ERP vendors such as SAP and Oracle. Instead, leaders are seeking an outcomes-based composable ERP strategy, selecting an optimized […]

Read Blog
Stay Supported & In Control with Rimini Support™ for SAP
Brochure
Stay Supported & In Control with Rimini Support™ for SAP
Read Brochure
The Traditional Application Management Services Outsourcing Model Fails to Deliver – It’s Time for an Overhaul.
Blog
The Traditional Application Management Services Outsourcing Model Fails to Deliver – It’s Time for an Overhaul.
Keith Siegfried
Keith Siegfried
GVP, Unified Service Experience
5 min read

On paper, the traditional Application Management Services (AMS) outsourcing model sounds simple: offload incidents, service requests, routine tasks, and IT backlogs to an outsourced vendor to free up internal IT staff. But the reality? It’s a tangled web of rising ticket volumes, ballooning costs and diminishing returns. Instead of driving transformation, the internal IT team […]

Read Blog
The Rimini Smart Path™ Methodology: Support
Video
The Rimini Smart Path™ Methodology: Support
Watch Video

Get maximum benefits from your Rimini Street partnership

Reach out today to learn how Rimini Street’s support account management goes to work for you.

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