Best-in-Class Support Services for Best-in-Class Applications

Rimini Street offers support services for a wide range of Oracle E-Business Suite 11.5.9 and later applications releases, including all major product lines.

Unmatched Oracle E-Business Suite Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every
Oracle E-Business Suite Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of E-Business Suite experience — you get 24/7/365
support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:

• Forms
• Applications Framework (OAF)
• JAVA
• PL/SQL
• Reports
• SQL
• Workflow
• Alerts
• Applications Object Library (AOL)
• Concurrent Manager
• AD Tools
• Application Server (iAS)
• Oracle RDBMS
  

Oracle E-Business Suite Support Program Features

In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge — such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street delivers scheduled updates for Oracle E-Business Suite applications — as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a timeline that suits your business needs and budget. Learn more.

A Global Solution for International Companies

With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations across all our product lines. Clients include 52 of the Fortune 500 and 13 of the Global 100; Rimini Street supports client operations in more than 65 countries.

Rimini Street experts are standing by to answer your questions about Rimini Street Support for Oracle E-Business Suite.

Contact us to learn more about our support program for Oracle products and how third-party support may be a great fit for your business.