Premium middleware support for maximum ROI
Many Oracle Fusion Middleware 12c customers running earlier versions (12.1 or 12.2) struggle with the limited coverage of vendor support for their mission-critical middleware systems. Oracle Sustaining Support, which doesn’t include regular updates, security patches or other critical fixes but costs the same 22% annual maintenance fees year after year, leaves licensees feeling frustrated with the lack of value received for their investments.
Customers often feel pressured to upgrade to the latest version (14.1.2) — an expensive, time-consuming and often disruptive project that requires moving the entire suite of applications to the cloud — yet don’t feel the need to walk away from a system that is stable, reliable and integral to business operations.
Rimini Street offers a high-value alternative to vendor support that enables you to retain your mature release for up to 15+ years while maintaining compliance and system security. Delivered by a global team of highly skilled engineers, including a Primary Support Engineer (PSE) team averaging 20+ years of experience, and deeply knowledgeable ERP professionals, our end-to-end solutions serve to help support, protect, manage, optimize and future-proof your existing middleware without upgrades, migrations or vendor lock-ins.
Realize the full value of your Oracle Fusion Middleware investment, regain control and sovereignty of your IT roadmap and liberate the critical resources to fuel innovation — all with the expert guidance of one proven partner.
Get dependable, expert support
Reduce overhead costs
Control your IT roadmap
Leaving Oracle Support: Your Top Four Questions Answered
Are you exploring your options and opportunities beyond vendor support? Get answers to the four most common questions among Oracle customers — and proceed with confidence.
Get more value out of your Oracle Fusion Middleware
As a global leader of end-to-end third-party software support, management and innovation solutions for Oracle Fusion Middleware, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Rimini Street’s award-winning, ISO-certified premium support for Oracle Fusion Middleware products helps maintain performance, increase uptime and stabilize your middleware.
With Rimini Support for Fusion Middleware, you gain:
- A named PSE backed by 800+ engineers and Rimini Street’s proprietary AI tools and processes for fast, complete issue resolution
- Comprehensive service spanning virtualization support, break/fix and more
- Up to 15+ years of support for current release
Achieve greater operational efficiency by offloading day-to-day management of your middleware to our experts. Let us resolve ticket backlogs and fill IT skills gaps while your team focuses on strategic projects.
With Rimini Manage for Fusion Middleware, you gain:
- Unlimited ticket submission from a broad catalog of services
- Predictable billing, with no surprise fees, to aid in financial planning
- Root cause analysis to prevent issue recurrence and reduce future ticket volume
Make the most of your middleware and other IT investments with vendor-agnostic guidance from our experts. We go beyond consulting to provide tangible solutions for your unique business challenges.
With Rimini Consult for Fusion Middleware, you gain:
- Tailored proposal for services based on your needs, budget, goals and expected timeline
- Project implementation to enable interoperability, enhanced functionality and more
- IT analysis and consultancy to help ensure your organization is on the best path
Reinforce your security posture and mitigate risk with Rimini Protect™ Advanced Application and Middleware Security (AAMS), a next-generation Java runtime security solution that helps safeguard your middleware.
With Rimini Protect for Fusion Middleware, you gain:
- Real-time, zero-day vulnerability protection for entire classes of vulnerabilities
- Easy, prompt deployment without unplanned downtime
- Protection for current and older releases no longer receiving vendor security updates
Avoid a lengthy, expensive overhaul of your existing middleware simply to maintain compatibility with new technology. Apply our patented and proprietary interoperability solutions to extend your release’s lifespan.
With Rimini Connect for Fusion Middleware, you gain:
- Innovative solutions that require no upgrades, patches or downtime
- Guidance to proactively plan your technology roadmap
- Ability to add new features and functionalities for a better ROI
Optimize the health and stability of your middleware with proactive monitoring. Our observability suite, available as part of Rimini Support™, Rimini Manage™ or Rimini ONE™ (Support + Manage), helps identify and resolve issues before they become critical.
With Rimini Watch for Fusion Middleware, you gain:
- 24/7/365 monitoring with 10-minute guaranteed response time
- Customized reports and real-time dashboards for enhanced visibility
- Practical guidance to minimize high-severity issues
Hear what our clients have to say
The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
Additional resources
Second Quarter Financial Highlights Include: Gross margin of 60.4% compared to 59.1% in the prior year Adjusted Calculated Billings of $107.9 million compared to $103.8 million in the prior year Adjusted EBITDA of $13.0 million compared to $8.8 million in the prior year Revenue Retention Rate of 90% compared to 88% in the prior year […]
At Street Smart Tokyo 2025, a panel of Japanese visionaries gathered to discuss a powerful windfall that comes from outsourcing ERP maintenance: more space to plan for AI. The event offered a rare window into how some of Japan’s most established companies are navigating the high-stakes challenge of modernizing IT while balancing risk and cost […]
Love your middleware but not the vendor tactics?
Reach out today to learn how Rimini Street’s end-to-end solutions for Oracle Fusion Middleware can help you regain control of your IT roadmap, extend value and remain secure — all without disruption or downtime.