Reduce Business Risk by Switching to Rimini Street
Video summary
Did you know that staying with ERP vendor support could increase your business risk? While paying high annual maintenance fees, you may not be getting the service, protection or custom code support your critical systems need, leaving your business exposed. See how third-party support from Rimini Street helps reduce business risk by flipping everything you thought you knew about ERP support.
Video transcript
00:00 – Leaving vendor support can feel risky but in fact the opposite is true. With vendor support, log a ticket and wait.
00:10 – With Rimini Street, a live engineer starts resolving your issue in minutes. Our award-winning support has kept mission-critical systems up and running for 20 years across more than 6000 client contracts.
00:31 – With vendor support,detected and undetected threats can expose you while you wait, test and deploy patches. Our approach protects your systems between patch cycles. Vendor support typically only fixes what they build, if you can prove it’s their issue. We fix what you run,custom code, integrations and unique business processes.
00:51 – Vendor support can lock you into a narrow compatibility matrix. With Rimini Street, you’re free to modernize to what’s next, or keep things as – is. It’s your choice. Staying with full vendor support forces you into disruptive upgrades. With us, those deadlines disappear. Save money, invest in innovation and keep your customizations.
01:20 – Still think leaving vendor support is risky? Talk to us. We’ll show you why staying is the bigger risk.
FAQs
Is mainstream ERP support the only option available?
No, mainstream support from a software vendor isn’t the only option available for ERP systems. Independent support from a recognized provider such as Rimini Street has been proven not only a viable alternative, but more comprehensive in coverage and care, at up to 50% savings compared to vendor support. Leveraging third-party support can ensure you receive the quality service, protection and custom code support you need to keep business-critical ERP systems running smoothly for years without the need for costly, disruptive delays, migrations or replatforming. Additionally, third-party support can help you achieve significant cost savings and enable you to avoid vendor lock-in, providing you with the freedom, funds and control to invest in and own your roadmap.
What kind of risks can occur with vendor software support?
Relying on vendor support can increase business risk in several ways. For instance, you may end up waiting a long time for tickets to be addressed, which can affect uptime and business continuity. Also, in the time it takes to receive, test and deploy security patches from the vendor, detected and undetected threats can expose your system to vulnerabilities. Additionally, vendor support typically only covers what the vendor has built, not customized code, leaving your internal team responsible for maintaining the customizations or outsourcing resources at an additional cost. Further, staying on vendor support can lock you into a narrow compatibility matrix and force you into disruptive upgrades that don’t deliver a significant ROI.
How does Rimini Street’s third-party support for ERP help mitigate risk?
Rimini Street’s third-party ERP support helps mitigate risk by keeping critical systems stable, secure and always available. With an average response time of less than two minutes for priority cases, issues are addressed promptly, maximizing uptime and minimizing disruption. Rimini Street is recognized as the global leader of third-party support for Oracle, SAP, VMware and hundreds of products, representing a large in-house team of ERP expert engineers and professionals backed by our patented and proprietary AI technology for faster issue resolution. Our more than 20 years of experience supporting complex enterprise environments protects systems between vendor security patch cycles; supports custom code, integrations and business processes; and helps keep everything running smoothly — even as vendor support winds down. Clients gain the freedom to modernize at their own pace and keep systems running optimally, without forced upgrade deadlines.
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Ready to mitigate risk?
Reach out to Rimini Street today to learn more about how switching to Rimini Street can help reduce risk and keep your enterprise systems supported for years — all while providing the freedom and funding to accelerate innovation.