Compare Rimini Support™ vs. SAP support
Support Features |
Rimini Support ™ |
SAP Support |
|---|---|---|
Support Services |
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Product break/fix support |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Vendor-agnostic account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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4-hour target resolution* time SLA for critical cases, including cases involving custom code |
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Full support with no required upgrades |
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Full support for customizations for all case priority levels, regardless of development tools used |
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Personalized performance tuning support |
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Compatibility and integration support for diversified vendor products and tech stack components in client-tested environments |
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Full support of current release for at least 15 years from contract date |
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Advisory Services |
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Technical, Functional & Application Roadmap Advisory Services |
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Vendor-agnostic cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability advisory services |
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Impact on Operations |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Maintenance deadlines for key SAP products
Product |
Version/Release |
End of Mainstream
|
|---|---|---|
SAP ECC and Business Suite |
||
SAP ERP (ECC 6.0) |
EHP 0-5 (Enh. Pk 0-5) |
12/31/2025 |
SAP ERP (ECC 6.0) |
EHP 6-8 (Enh. Pk 6-8) |
12/31/2027 |
SAP CRM (Customer Rel' Mgmt) |
7.0 (Business Suite 7) |
12/31/2027 |
SAP SCM (Customer Rel' Mgmt) |
7.0 (Business Suite 7) |
12/31/2027 |
SAP SRM (Customer Rel' Mgmt) |
7.0 (Business Suite 7) |
12/31/2027 |
SAP NetWeaver Platform |
7.5 |
12/31/2027 |
SAP S/4HANA |
||
SAP S/4HANA |
Finance Add-on 1503/1605 |
12/31/2025 |
SAP S/4HANA |
2020 |
12/31/2025 |
SAP S/4HANA |
2021 |
12/31/2026 |
SAP S/4HANA |
2022 |
12/31/2027 |
SAP S/4HANA |
2023 |
12/31/2030 |
Other |
||
SAP BusinessObjects BI |
4.3 (BI Platform) |
12/31/2026 |
SAP BusinessObjects BI |
2025 (new release) |
12/31/2027 |
SAP Business Warehouse |
7.5 (NetWeaver BW) |
12/31/2027 |
SAP BW/4HANA |
1.0/2.0 (initial releases) |
12/31/2025 |
SAP BW/4HANA |
2021 (latest release) |
12/31/2027 |
SAP BPC (Plan & Consolidation) |
10.1 (Microsoft Platform) |
6/30/2026 |
SAP BPC |
10.1 (NetWeaver Platform) |
12/31/2027 |
SAP BPC |
11.1 (for SAP BW/4HANA 2.0) |
12/31/2025 |
SAP BPC |
2021 (for SAP BW/4HANA 2021) |
12/31/2027 |
SAP Global Trade Services |
11 |
12/31/2025 |
SAP Solution Manager |
7.2 (current version) |
12/31/2027 |
SAP Commerce |
(Hybris) On-premise 2205 |
7/31/2026 |
SAP HANA (Database) |
2.0 SPS05 (Long-term Support) |
12/31/2025 |
SAP HANA (Database) |
2.0 SPS07 (latest LTS) |
4/30/2028 |
Additional resources
First Quarter Financial Highlights Include: Remaining Performance Obligations (RPO) of $643.6 million, up 16.4% year over year Adjusted Calculated Billings of $92.2 million, up 22.9% year over year Adjusted Annualized Recurring Revenue (ARR) of $388.0 million, up 5.0% year over year LAS VEGAS, April 30, 2026 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of […]
An organization’s SAP upgrade strategy may be led by the CIO, but CFOs play an increasingly larger role. As conversations turn to SAP Cloud ERP and RISE, finance leaders are being pulled in earlier and more often. It makes sense, as the financial implications of following SAP’s prescribed roadmap are too significant to go undiscussed. […]
Across the globe, organizations are proving that strong business performance and meaningful ESG progress go hand in hand. From clean energy infrastructure to greener manufacturing and circular economy models, companies are finding new ways to create impact without compromising growth. What these organizations have in common is a smarter approach to IT. By partnering with […]
Rimini Street’s Street Smart events have quickly become must-attend forums for IT and business leaders, earning a reputation for real-world insights, peer-led dialogue and actionable strategies. Thousands of attendees and speakers from organizations such as Korean Air, Hitachi, McDermott, Cochlear, ServiceNow and RedShield have taken the Street Smart stage, sharing firsthand lessons from navigating the […]
LAS VEGAS, April 14, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced the following upcoming 2026 Investor Events Schedule. Investor Conferences: Michael Perica, chief financial officer and Dean Pohl, vice president, treasurer and investor relations, will participate in […]
LAS VEGAS, April 13, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced it will report earnings after market close on April 30, 2026. The company will host a conference call and webcast on that date to discuss […]
For CIOs and CFOs running SAP, the most pressing question today isn’t whether to modernize but whether modernization truly requires another forced migration. SAP often presents its customer base as if everyone is on a single, linear journey, moving toward the same destination. In reality, the landscape is far more varied. Organizations have different operating […]
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