IT Experts In Action: If Your ERP Support Services Feel Broken, They Probably Are
In this interview, Santhosh Gandhari, Regional Manager, Oracle Applications Delivery for North America, explains why traditional ERP support can leave clients stuck with slow response times, generic fixes and pressure to upgrade rather than solving the underlying business problem.
Drawing on more than 30 years of Oracle ERP experience, he shares how his own time as an Oracle consultant showed him the frustration of self-support and knowledge-base dead ends. Gandhari goes on to detail how the senior engineers on the Rimini Support™ for Oracle team take a different approach: they work hands-on, bring deep product and business expertise and look beyond standard vendor recommendations to find the right solution for each client. That can mean addressing the root cause through tuning customizations, process changes or interoperability solutions rather than forcing a costly upgrade. He also offers advice on how organizations can extend functionality and support innovation without disrupting the systems that already run the business.
